Customer Experience Representative - Wichita, Kansas

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading mobility company that's revolutionizing the way people move around the world. As a Customer Experience Representative at blithequark, you'll be the face of our brand, interacting with customers from all walks of life and providing personalized support to ensure their rental experience is nothing short of exceptional. You'll be part of a dynamic team that's dedicated to making blithequark the world's best and most trusted mobility company.

About blithequark

blithequark is the largest and fastest-growing privately owned automotive rental and leasing company in North America. With a rich history of innovation and a commitment to excellence, we've earned a reputation as one of the top places to work. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Customer Experience Representative, you'll be responsible for providing superior customer service, facilitating the rental process, and ensuring that every customer leaves with a positive experience. You'll work closely with our management team to identify areas for improvement and implement changes that enhance the customer experience.

Responsibilities

* Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist in assessing the condition of rental vehicles upon return
• Notify management of any known customer problems
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training

Schedule

* Sunday: 3:30pm – 12:30am

• Monday: 3:30pm – 12:30am
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 3:30pm – 12:30am
• Friday: 3:30pm – 12:30am
• Saturday: 3:30pm – 12:30am

Benefits

* Competitive hourly rate starting at $17.60 per hour, plus bonuses

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development opportunities

Qualifications

* Must be at least 18 years old

• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Why Join blithequark?

* We're a company that values diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and empowered to succeed.

• We offer a competitive compensation package, including bonuses and benefits that support your overall well-being.
• We're a company that's passionate about innovation and continuous improvement, and we're always looking for ways to enhance the customer experience.
• We offer training and development opportunities that help you grow and advance in your career.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer/Disability/Veteran

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected]. Apply for this job