Experienced Customer Service Representative - APPRAISER at blithequark

Are you passionate about delivering exceptional customer service and making a positive impact in the community? Do you have a keen eye for detail and a knack for resolving complex issues? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative - APPRAISER.

About blithequark

blithequark is a leading organization in the field of appraisal and assessment, dedicated to providing accurate and efficient services to our customers. Our team of experts is committed to upholding the highest standards of professionalism and integrity, ensuring that our customers receive the best possible experience. As a valued member of our team, you will have the opportunity to work with a talented group of individuals who share your passion for delivering exceptional service and making a difference in the community.

Job Summary

As an Experienced Customer Service Representative - APPRAISER, you will be responsible for providing exceptional customer service to internal and external customers, responding to their inquiries and resolving their issues in a timely and efficient manner. You will work closely with various departments and divisions to reconcile changes, questions, and production needs, and assist with the preparation of information for the appeals process. You will also be responsible for researching and preparing Change Orders for Personal Property Accounts and Real Estate Accounts, and assisting with the navigation of the Appraiser's Office website.

Key Responsibilities

* Provide exceptional customer service to internal and external customers, responding to their inquiries and resolving their issues in a timely and efficient manner.

• Respond factually and efficiently to the needs of customers, providing clear and accurate information and assistance.
• Assist property owners and/or their representatives with the preparation of information for the appeals process.
• Work with departments/divisions to reconcile any changes, questions, inequities, and production needs.
• Assist with Individual Personal Property Accounts; Business Property Accounts; Appraised Valuation Appeal Forms and Real Estate Accounts.
• Research and prepare Change Orders for Personal Property Accounts and Real Estate Accounts.
• Assist with research of property valuation history and navigation of the Appraiser's Office website.
• Assist organizations and customers with completing the necessary paperwork for consideration of exemption from ad valorem taxation.
• Provide information from Board of Tax Appeals (BOTA) relating to tax exemptions.
• Enter and update exemption application information into the Exemption Database.
• Prepare exemption applications for field inspection.
• Process BOTA Orders.
• Make necessary changes in Orion and Aumentum System.
• Reduce or remove penalties based on PVD directives and guidelines, office policies and procedures.
• Pro-rate or remove taxable value based on PVD directives and guidelines, office policies and procedures.
• Assist and process tax grievance applications.
• Research and prepare Change Orders for Tangible Individual Personal Property Accounts, Tangible Business Property Accounts, and Real Estate Accounts.
• Discover, list, and value personal and business property assets.
• Research and correct discrepancies.

Essential Qualifications

* High school diploma or equivalent.

• One year of customer service experience in a professional office setting or administrative support.
• Must successfully pass the following courses within three years of hire date:

+ International Association of Assessing Officers (IAAO) Course 101 Fundamentals of Real Property Appraisal. + Uniform Standards of Professional Appraisal Practice (USPAP). + Kansas Property Tax Law. + Kansas Personal Property Valuation and Assessment. + Orion Introduction and Overview of Basic Functionality.

Preferred Qualifications

* Two years of mass appraisal experience.

• Associate's degree from an accredited college or university in Urban Planning, Real Estate, Accounting, Economics, Business Administration, or a related field.
• Have one or more of the following professional designations:

+ Registered Mass Appraiser (RMA). + Certified Assessment Evaluator (CAE). + Residential Evaluation Specialist (RES). + Mass Appraisal Specialist (MAS). + Assessment Administration Specialist (AAS).

Work Environment and Culture

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment that values innovation, collaboration, and continuous learning. Our team is committed to upholding the highest standards of professionalism and integrity, and we are dedicated to providing exceptional service to our customers. We offer a comprehensive benefits package, including health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.

Compensation and Benefits

* Competitive hourly rate of $17.36 per hour.

• Comprehensive benefits package, including health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.
• Opportunities for career growth and advancement.
• Collaborative and supportive work environment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require accommodations during the application or interview process, please contact our Human Resources department at (316) 660-7050.

Contact Information

For more information about this opportunity, please contact our Human Resources department at (316) 660-7050. You can also visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our organization and our values.

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