Experienced Customer Service Representative - After Hours Support for Elderly Home Based Care Services (REMOTE - US Hours)
Are you a compassionate and confident customer service professional with a passion for delivering exceptional support to clients in need? Do you thrive in a flexible and dynamic work environment, where you can make a real difference in people's lives? If so, we invite you to join our team at blithequark as a Customer Service Representative - After Hours Support for Elderly Home Based Care Services.
About blithequark
blithequark is a leading provider of Elderly Home Based Care and various other services, dedicated to improving the lives of seniors and their families. Our mission is to deliver high-quality, personalized care that allows individuals to maintain their independence and dignity. As a key member of our team, you will play a vital role in supporting our clients and caregivers, ensuring that our services meet the highest standards of excellence.
Job Summary
We are seeking an experienced Customer Service Representative to join our after-hours team, working remotely from South Africa. As a Customer Service Representative, you will be responsible for providing exceptional support to our clients and caregivers, resolving queries, and ensuring that our services run smoothly. This is a unique opportunity to work in a flexible and dynamic environment, with a 3-day working week of 4-hour shifts per day, and a Saturday and Sunday shift of 12 hours per day.
Responsibilities
As a Customer Service Representative - After Hours Support for Elderly Home Based Care Services, your key responsibilities will include:
- Answering all incoming calls and resolving client and nurse queries that are within the scope of after-hours support
- Providing timely responses to queries that come in through our texting platform
- Notifying clients and replacing caregiver callouts as necessary
- Confirming caregivers 1-2 hours before shift start
- Performing initial intake for callers potentially interested in our services
- Documenting all scenarios on our platform, as well as updating caregiver schedules as needed
- Completing non-urgent Admin projects if time allows
Requirements
To be successful in this role, you will need to possess the following skills and qualifications:
- Fluent in English: You must be able to communicate effectively with clients and caregivers, both verbally and in writing.
- Compassionate and confident: You will be working with vulnerable individuals, so it's essential that you are empathetic and confident in your ability to provide support.
- Responsible and reliable: You will be working independently, so it's crucial that you are responsible and reliable in your work.
- 10+ years' work experience in customer service + office duties: You will need to have a strong background in customer service, with experience in office duties and administration.
- Adaptable and flexible regarding work hours: Our work schedule is flexible, so you will need to be able to adapt to changing circumstances and work hours.
- Impeccable phone and computer skills: You will need to have excellent communication and technical skills, with the ability to work effectively in a remote environment.
- Staffing and/or health care experience: Experience in staffing or health care is highly desirable, as you will be working with caregivers and clients in the health care sector.
- Experience working remotely and independently to the USA: You will need to be able to work independently, with minimal supervision, and communicate effectively with team members in the USA.
- Quiet and professional work-from-home environment: You will need to have a dedicated workspace, with minimal distractions, to ensure that you can work effectively and efficiently.
- Remotely set up with Wi-Fi and load-shedding back-up: You will need to have a reliable internet connection and a back-up plan in place for load-shedding.
What We Offer
As a Customer Service Representative - After Hours Support for Elderly Home Based Care Services at blithequark, you will enjoy a range of benefits, including:
- Competitive salary: You will receive a competitive salary, commensurate with your experience and qualifications.
- Flexible work schedule: Our work schedule is flexible, with a 3-day working week of 4-hour shifts per day, and a Saturday and Sunday shift of 12 hours per day.
- Opportunities for career growth: We offer opportunities for career growth and development, with a focus on promoting from within.
- Learning and development benefits: You will have access to a range of learning and development benefits, including training and development programs, to help you grow and develop in your role.
- Work-life balance: We prioritize work-life balance, with a focus on supporting our employees to achieve a healthy balance between work and personal life.
- Collaborative and supportive team environment: You will be part of a collaborative and supportive team environment, with a focus on teamwork and collaboration.
How to Apply
If you are a motivated and compassionate customer service professional, with a passion for delivering exceptional support to clients in need, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Note: This job posting is brought to you by blithequark, in partnership with Jobgether.com. Apply for this job