Experienced Contract Customer Service Representative – Delivering Exceptional Support and Transforming the Healthcare Economy at blithequark

Introduction to blithequark and Our Mission

At blithequark, our mission is to revolutionize the healthcare economy by providing high-quality, affordable care for all. We achieve this by helping employers restructure their healthcare benefits to offer clear incentives and data-driven insights, directing employees to higher-quality, lower-cost healthcare providers. The result is better health outcomes for patients and rewards for doctors who practice well, not just perform more procedures. Backed by top-tier venture capital firms, we're growing rapidly and seeking talented individuals to join our team.

About the Role

We're looking for a Contract Customer Service Representative to engage with blithequark members, helping them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. As a member of our team, you'll focus on providing exceptional support via phone, chat, and email. Our member services team acts as the voice of blithequark, so we're seeking someone passionate about helping people and proactive in solving problems. In this role, you'll become an expert on blithequark's product, operations, and the needs of our members.

Key Responsibilities

• Deliver amazing service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit and find the right provider for their needs
• Follow documented best practices for handling member inquiries and suggest process improvements as you identify them
• Manage and organize your workload using blithequark's platform and tools, including Zendesk and G Suite
• Triage and escalate complex and urgent member care needs
• Retain detail-oriented working knowledge of employer health benefits and insurance
• Relay member feedback to leadership teams to improve blithequark's solution

Candidate Profile

To succeed in this role, you should have:

• A passion for helping people solve their problems with the ability to think creatively and empathetically
• Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment and be comfortable with some ambiguity
• A desire to be part of our mission to improve the healthcare system
• Enthusiasm for a role with room for growth
• A quiet and distraction-free work environment with a reliable internet connection (ability to hardwire if needed is strongly preferred)
• A bachelor's degree is preferred but not required

Essential Qualifications

In addition to the above, you should:

• Be able to work a scheduled 8-hour shift between our operating hours of 8a-8p Eastern Time
• Have a strong understanding of customer service principles and practices
• Be proficient in using digital tools and platforms to manage your workload

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience working in the healthcare industry or a related field
• Knowledge of health insurance and employer health benefits
• Experience with Zendesk and G Suite or similar platforms

Skills and Competencies

To excel in this role, you should possess:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Contract Customer Service Representative, you'll have the opportunity to:

• Develop your knowledge of the healthcare industry and health insurance
• Improve your customer service and communication skills
• Work with a talented team of professionals who are passionate about transforming the healthcare economy
• Contribute to the growth and success of a rapidly evolving startup

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion. We're committed to creating a work environment that is welcoming, inclusive, and supportive of all team members. As a Contract Customer Service Representative, you'll be working remotely, but you'll still be part of a dynamic and collaborative team. We offer:

• A flexible and remote work environment
• Opportunities for professional growth and development
• A collaborative and supportive team environment
• A mission-driven organization that is making a positive impact in the healthcare industry

Compensation, Perks, and Benefits

The non-negotiable salary range for this position is $17-19/hour. Individual compensation will depend on a variety of factors, including qualifications, skills, and applicable laws. As a Contract Customer Service Representative at blithequark, you'll also have access to:

• Opportunities for professional growth and development
• A collaborative and supportive team environment
• A mission-driven organization that is making a positive impact in the healthcare industry
• A flexible and remote work environment

Conclusion

If you're passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Contract Customer Service Representative at blithequark, you'll be part of a talented team that is transforming the healthcare economy. Don't miss out on this chance to join a rapidly evolving startup and contribute to our mission to improve the healthcare system. Apply today and take the first step towards a rewarding and challenging career at blithequark.

How to Apply

To apply for this role, please submit your application through our website. We appreciate your interest in blithequark and look forward to reviewing your application. Please note that we will not be responding to inquiries about application status within the initial 5 days of applying.

Equal Employment Opportunity

blithequark is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Accommodations for Qualified Individuals with Disabilities

blithequark is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].

Beware of Job Scam Fraudsters

Our recruiters use blithequark.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a blithequark recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected].