Experienced Senior Customer Success Manager – Enterprise Data Security, Compliance, and AI Data Management Expert

Introduction to blithequark

Imagine being part of a pioneering tech startup that is revolutionizing the way businesses approach data security, compliance, privacy, and AI data management. At blithequark, we are at the forefront of innovation, empowering our customers to reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and extract more value from their data. Our mission is to lead the market in all things data, and we are seeking a talented Senior Customer Success Manager to join our dynamic team.

About Us

blithequark has been recognized for its outstanding achievements, including being named a Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards, featured on the Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies, and ranked among the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 by CRN. We have also been listed as one of the Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards and have been included in the 2024 Inc. 5000 list for the fourth consecutive year. Our commitment to excellence has also earned us a spot as a finalist for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity.

Our Culture

At blithequark, our team is the foundation of our success. We pride ourselves on a people-centric culture that is fast-paced, rewarding, and values innovation, diversity, integrity, and collaboration. Our global team is passionate about next-gen technology, and we offer a unique opportunity to work with some of the most talented professionals in the industry. We believe in creating a culture of inclusion, diversity, and equality, where every voice is heard, and everybody belongs.

Job Overview

We are seeking an experienced Senior Customer Success Manager to join our growing team. The ideal candidate will be highly versed in the data domain and relish the challenge of navigating complex organizational dynamics to produce exceptional results from our platform. As a Senior Customer Success Manager at blithequark, you will have the opportunity to work with large enterprise accounts, build trust, and create meaningful relationships with key executives. You will be the voice of the customer within our organization, advocating for their needs and issues, and collaborating with our Sales and Services teams to drive renewal, cross-sell, and upsell opportunities.

Key Responsibilities

• Manage customer relationships, risk, and revenue to ensure long-term success and growth
• Build trust and create meaningful relationships with champions and key executives within each account
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
• Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell opportunities
• Identify risk and execute a cross-functional risk mitigation plan to ensure customer satisfaction and retention
• Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
• Embody our values of Care, Do, Try, and Shine in every aspect of your work

Requirements

To be successful in this role, you will need:

• 5+ years of experience in Customer Success, managing a portfolio of large enterprise accounts
• A background in big data, privacy, data governance, or information security, either as a customer or vendor
• Ability to understand customer needs and provide appropriate best practices
• Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
• BS/BA degree

Preferred Qualifications

• Experience working with AI and machine learning technologies
• Knowledge of data security, compliance, and privacy regulations
• Familiarity with cloud-based data management platforms
• Experience working in a global, remote-first environment

What We Offer

At blithequark, we offer a competitive compensation package, including:

• Annual base salary range of $125,000 - $145,000
• Variable/Bonus Compensation & Equity Incentives aligned with individual and company performance
• 100% employer-covered medical, dental, and vision options
• Additional insurance benefits, including pet insurance and legal assistance
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities
• Paid Parental Leave

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:

• Onboarding and training programs to ensure your success in the role
• Ongoing coaching and mentoring from experienced professionals
• Opportunities for career advancement and professional growth
• Access to industry-leading conferences and training events

Work Environment and Company Culture

At blithequark, we pride ourselves on a people-centric culture that is fast-paced, rewarding, and values innovation, diversity, integrity, and collaboration. Our global team is passionate about next-gen technology, and we offer a unique opportunity to work with some of the most talented professionals in the industry. We believe in creating a culture of inclusion, diversity, and equality, where every voice is heard, and everybody belongs.

Conclusion

If you are a motivated and experienced Customer Success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we offer a dynamic and supportive work environment, a competitive compensation package, and opportunities for career growth and development. Join our team and be part of a pioneering tech startup that is revolutionizing the way businesses approach data security, compliance, privacy, and AI data management.