Collections Customer Service Representative – Tigard, OR

Are you a customer-focused professional with a passion for collections and a knack for building strong relationships? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than blithequark, where we're seeking an experienced Collections Customer Service Representative to join our team in Tigard, OR. As a Collections Customer Service Representative at blithequark, you'll play a critical role in providing exceptional customer experiences while working to collect and negotiate terms of repayment on delinquent accounts. With a strong focus on ethics and customer satisfaction, you'll work to mitigate losses and maximize receivable income while promoting customer performance of contractual obligations.

About blithequark

At blithequark, we're committed to delivering exceptional customer experiences that drive growth and loyalty. As the largest automotive retailer in North America and a Fortune 500 company, we're dedicated to making the customer experience better, whether in person, online, or a combination of both. With thousands of vehicles and hundreds of locations, the career possibilities are endless, and we're excited to welcome talented individuals like you to our team.

Responsibilities

As a Collections Customer Service Representative, you'll be responsible for:

• Making outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner
• Processing, following up, and resolving inbound collection and customer service telephone inquiries
• Reviewing accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
• Demonstrating professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
• Following up on required customer insurance coverage and instituting corrective action when deficient coverage is discovered
• Meeting or exceeding established call volume and account action requirements
• Performing other duties as assigned

Skills and Qualifications

To succeed in this role, you'll need:

• Basic knowledge of installment loans, consumer collections, and collections regulations & laws
• Previous collections experience preferred
• Ability to multitask by speaking with customers and typing information, avoiding distractions, and being focused for scheduled shifts
• Strong attention to detail
• Sense of urgency
• Excellent communication skills
• PC skills, including knowledge and use of MS Office (Excel, Word, Windows, etc.)

What We Offer

At blithequark, we're committed to providing our employees with best-in-class industry benefits, including:

• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Work Environment and Company Culture

Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a workplace that ignites ideas and opportunities to Earn Customers for Life. With a focus on making the customer experience better, we're dedicated to building a workplace that's inclusive, diverse, and supportive. We're proud to be a drug-free workplace and committed to equal employment opportunity, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Compensation and Benefits

We offer a competitive hourly rate of $21.00, with a bilingual premium of $1.00 per hour for those who speak multiple languages. We're committed to providing our employees with a comprehensive benefits package, including medical, dental, and vision plans, paid holidays and PTO, and a 401(k) retirement plan.

How to Apply

If you're a motivated and customer-focused professional with a passion for collections, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive, and we're proud to be a drug-free workplace.

Join Our Team

At blithequark, we're passionate about delivering exceptional customer experiences and building a workplace that ignites ideas and opportunities to Earn Customers for Life. With a focus on making the customer experience better, we're dedicated to creating a workplace that's inclusive, diverse, and supportive. Join our team today and drive your career forward with blithequark! Apply for this job