Experienced Customer Support Specialist III (Intermodal) – Logistics and Transportation Expert

At blithequark, we're revolutionizing the way goods move, and we're looking for a skilled Customer Support Specialist III (Intermodal) to join our team in Los Angeles, CA. As a key contributor to our Intermodal operations division, you'll play a vital role in ensuring customer shipments are delivered on time, developing relationships with customers and carriers, and driving business growth.

About blithequark

blithequark is a leading logistics platform and partner, dedicated to reimagining the way goods move to help communities thrive. With a mission to provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency, we've built one of the world's most comprehensive logistics networks. Our innovative technology and dedicated team of domain experts enable us to deliver exceptional results, and we're proud to be a partner of choice for thousands of shippers and carriers worldwide.

Key Responsibilities

As a Customer Support Specialist III (Intermodal), you'll be responsible for:

• Verifying order readiness for shipments and changing appointments when necessary
• Prioritizing loads by time schedule and customer priority to minimize deadhead
• Scheduling using various customer applications
• Confirming shipment delivery via carrier websites, phone, email, and other channels
• Creating shipments when necessary based on customer and carrier business rules
• Establishing and maintaining effective relationships with carriers, shippers, and receivers through professional and timely communications
• Corresponding with Operations, customers, and carriers regarding rating and accessorial information
• Leading training sessions for Carrier Contacts on Carrier Portal
• Setting up new customer and vendor users and locations in the TMS, leveraging knowledge of customer business practices
• Using JIRA to file tickets for identified issues surrounding invoice resolution
• Long-term KPI reporting by account as determined by management
• Identifying patterns with shipper, receiver, and carrier performance and recommending actions for improvement

Essential Qualifications

* High school diploma or GED equivalent

• 2-3 years of Customer Service and/or Transportation experience

Preferred Qualifications

* Bachelor's degree in Transportation Logistics or Supply Chain Management

• 2-4 years of Customer Service experience within the Transportation or Logistics Industry
• Working knowledge and utilization of the blithequark TMS (Transportation Management System)
• Proficient in Microsoft Office
• Basic Math

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office, particularly Excel and Word
• Basic math skills and attention to detail
• Ability to work independently and as part of a team
• Strong customer service skills and ability to build relationships with customers and carriers

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist III (Intermodal), you'll have opportunities to:

• Develop your skills and knowledge in logistics and transportation
• Work with a talented team of professionals who are passionate about logistics and transportation
• Contribute to the growth and success of blithequark
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with cross-functional teams to drive business growth and improvement

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our work environment is fast-paced and challenging, with a focus on delivering exceptional results. We're committed to creating a positive and inclusive work culture that supports the growth and well-being of our employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly salary
• Bonus structure based on performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth

How to Apply

If you're a motivated and experienced Customer Support Specialist III (Intermodal) looking for a new challenge, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an Equal Opportunity/Affirmative Action employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Apply for this job