Experienced Customer Service Representative - Work From Home in Pennsylvania - Specialty Mail Order Pharmacy
About CVS Health
At CVS Health, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. This guiding principle drives our commitment to innovation, convenience, and affordability in healthcare. With a brand that's anchored in heart, we strive to create a culture that empowers our employees to transform the way we deliver services and make healthcare more personal, convenient, and affordable.Our Heart At Work Behaviors
Our Heart At Work Behaviors support our purpose and are the foundation of our culture. We believe that every employee plays a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions. Our behaviors are designed to empower our employees to make a meaningful impact and drive positive change in the way we deliver healthcare services.Job Summary
We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team in Pennsylvania. As a Pharmacy Service Representative, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. This is an exciting opportunity to work in a fast-paced environment and demonstrate compassionate, genuine care for patients and customers.Key Responsibilities
As a Pharmacy Service Representative, you'll be responsible for:- Providing telephone support to patients receiving life-sustaining specialty drug therapy
- Coordinating and processing new patient medication orders and reorders, including verifying and revivifying benefits
- Helping patients translate and enter new or refill prescriptions into the pharmacy information system
- Communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
- Ensuring the processing of specialty medications in a timely manner and meeting financial and clinical expectations prior to fulfillment
Requirements
To be successful in this role, you'll need:- One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
- One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
- One year of computer keyboarding experience, skills, and aptitude
Preferred Qualifications
While not required, we prefer candidates with:- Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology
Education
You'll need to have a verifiable high school diploma or equivalent.Compensation and Benefits
The typical pay range for this role is $17.00 - $28.45 per hour. In addition to your compensation, you'll enjoy a range of benefits, including:- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Term life insurance plan
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- CVS store discount
- Discount programs with participating partners
- PTO or vacation pay
- Paid holidays throughout the calendar year