Experienced Customer Service Representative – Delivering Exceptional Experiences for Global Brands

About Teleperformance

Teleperformance is a global, digital business services company that has been revolutionizing the way businesses interact with their customers for over three decades. With a presence in over 80 countries and a team of over 410,000 passionate and inspired individuals, we deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a leader in the industry. We believe that our people are the key to our success, and we strive to create an environment that is conducive to happiness, creativity, and growth. Whether you're just starting your career or looking for a new challenge, we invite you to join our dynamic team and be a part of our mission to make a positive impact on the world.

Benefits of Working with Teleperformance

• Competitive Wages and Benefits Package that includes medical, dental, vision, 401k, and more
• Full Benefits that support your physical and mental well-being
• Paid Time Off to recharge and spend time with loved ones
• Employee Wellness and Engagement Programs to help you grow and thrive
• Paid Training to equip you with the skills and knowledge you need to succeed

Teleperformance and You

At Teleperformance, we believe that our people are the key to our success. We're looking for fearless individuals who are inspired to deliver only the best in all that they do. As a Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Responsibilities

As a Customer Service Representative, your responsibilities will include:

• Handling and responding to customer inquiries in a timely and professional manner
• Providing excellent customer service through active listening and empathy
• Working with confidential customer information and treating it sensitively
• Aiming to resolve issues on the first call by being proactive and resourceful
• Communicating effectively with customers and colleagues
• Escalating interactions when necessary and appropriate
• Tracking call-related information for auditing and reporting purposes
• Providing feedback on call issues and opportunities for improvement
• Upselling when required

Qualifications

We're looking for individuals who are passionate about delivering exceptional customer experiences. To be successful in this role, you will need:

• 6 months of customer service experience (preferably in a call center environment)
• Ability to work remotely in a virtual team environment
• High school graduate or GED
• Ability to type 25 wpm
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure that you have a seamless and productive work experience from home, we require:

• Internet connection with a minimum download rate of 12.0 Mbps
• Internet connection with a minimum upload rate of 3.0 Mbps
• ISP with no packet loss and ping under 50ms
• Proof of internet speed
• Clean and quiet workspace

Be Part of Our TP Family

We're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer

Teleperformance is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.

Apply Now

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that is making a positive impact on the world, apply now! We can't wait to hear from you.