Experienced Senior Data Architect – Voice of the Customer (VOC) Method Transformation and Innovation

About Us

At American Express, we're committed to delivering exceptional customer experiences that exceed expectations. Our company values are built on a foundation of integrity, teamwork, and a passion for innovation. We believe in creating an inclusive work environment where every individual feels valued, heard, and empowered to make a meaningful impact. As a member of our team, you'll have the opportunity to contribute to our mission and be part of a dynamic community that's shaping the future of customer-centric business.

About the Role

We're seeking an experienced Senior Data Architect to join our Voice of the Customer (VOC) team, responsible for transforming and innovating our VOC method. This is a unique opportunity to work at the forefront of data-driven decision-making, leveraging cutting-edge technologies to drive business growth and customer satisfaction. As a Senior Data Architect, you'll play a critical role in shaping the future of our VOC platform, collaborating with cross-functional teams to design, develop, and implement data-driven solutions that meet the evolving needs of our customers.

Key Responsibilities

• Collaborate with utility teams to outline, design, and implement business requirements for the VOC platform.
• Develop and maintain a deep understanding of VOC methods and leverage this knowledge to inform data-driven decision-making.
• Design and build robust data model architectures to support efficient data processing and standardized metric definitions.
• Develop and implement large-scale data analytics and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python).
• Provide guidance on optimizing data processing and analytics to drive efficiency in computing programs using massive data ecosystems.
• Develop and implement software program programs, testing, and automation tools to support VOC platform development.
• Proactively identify and automate repetitive tasks to improve efficiency and productivity.
• Collaborate with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique.

Essential Qualifications

• Hands-on experience with Hive/Hadoop, PySpark, Python, shell scripting languages, development, launch management, and troubleshooting for data-driven tasks, with a minimum of 3+ years of experience.
• Strong collaboration skills, with the ability to work closely with product managers/product owners to translate functional requirements into technical deliverables.
• Familiarity with Agile methodologies, including the ability to deliver small increments of a product at regular intervals to business groups.
• Strong problem-solving skills, with the ability to analyze complex data sets and develop innovative solutions to drive business growth and customer satisfaction.

Preferred Qualifications

• Experience with data warehousing, ETL, and data governance.
• Knowledge of cloud-based data platforms, such as Amazon Web Services (AWS) or Microsoft Azure.
• Experience with data visualization tools, such as Tableau or Power BI.
• Strong understanding of data security and compliance regulations, such as GDPR and HIPAA.

Skills and Competencies

To succeed in this role, you'll need to possess a unique blend of technical, business, and interpersonal skills. You'll be an expert in data architecture, with a strong understanding of data-driven decision-making and the ability to communicate complex technical concepts to non-technical stakeholders. You'll also be an effective collaborator, with the ability to work closely with cross-functional teams to drive business growth and customer satisfaction.

Career Growth Opportunities and Learning Benefits

We're committed to helping our colleagues grow and develop their careers, with a range of training and development opportunities available to support your professional growth. Our company values diversity, equity, and inclusion, and we're dedicated to creating a work environment that's inclusive and supportive of all individuals. We offer a range of benefits, including competitive base salaries, bonus incentives, and comprehensive health insurance, to support your physical, mental, and financial well-being.

Work Environment and Company Culture

We're a dynamic and innovative company, with a culture that's built on collaboration, creativity, and a passion for customer-centric business. Our work environment is inclusive and supportive, with a focus on employee well-being and development. We're committed to creating a workplace that's diverse, equitable, and inclusive, and we're dedicated to making a positive impact on our communities.

Compensation, Perks, and Benefits

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• Competitive base salaries and bonus incentives.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Flexible working arrangements, including hybrid, onsite, and remote work options.
• Generous paid parental leave policies.
• Free access to international on-site online wellness facilities, staffed by nurses and doctors.
• Confidential counseling support through our Wholesome Minds application.
• Career development and education opportunities.

How to Apply

If you're a motivated and experienced data professional looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our mission to deliver exceptional customer experiences.