Lead Product Analyst - Healthcare Technology & Data Insights

Join the Mission to Revolutionize Healthcare with Zocdoc

Imagine a world where healthcare works for patients, not against them. At Zocdoc, we're on a mission to make that a reality. As the leading healthcare marketplace, we're dedicated to giving patients the power to find and book the care they need, easily and efficiently. With over 16 years of experience in the industry, we're just getting started. We're looking for a talented Lead Product Analyst to join our Product Analytics team and help shape the future of healthcare.

About Us

Zocdoc is a mission-driven organization that believes healthcare should work like every other consumer sector, where businesses compete for customers, not the other way around. Our platform makes it easy for patients to find and book in-person or virtual care across 50 states, 200+ specialties, and 12,000+ insurance plans. We're committed to fair and equitable compensation practices and offer a range of benefits to support our employees' well-being and growth.

Job Summary

We're seeking a highly skilled Lead Product Analyst to join our Product Analytics team. As an experienced individual contributor, you'll have the opportunity to shape strategy for critical product areas through data and guide product development with relevant insights. You'll be the subject matter expert on metrics and success measurement, experiment design, and visual storytelling via data. If you're passionate about using data to drive business growth and improve the healthcare experience, we want to hear from you.

Key Responsibilities

• Provide actionable insights to help product managers understand trends, marketplace dynamics, and user behaviors
• Identify and quantitatively size feature opportunities based on user insights to inform our overall Product strategy
• Partner with product managers to define common user paths and actions, and own data instrumentation and architecture components
• Design, execute, and analyze experiments, including A/B testing and holdout tests
• Translate broad questions into plans for research and discovery, perform proactive data exploration, and communicate results in a compelling way
• Partner with the Product team to understand key business health questions and build a dashboard suite that becomes the go-to resource for common themes and reduces time to insight
• Become an expert in a specific product area, handle KPI reporting, and provide critical visibility of our data to Product Managers, Engineering, and other business teams
• Explore data to find actionable insights and make product recommendations through funnels, cohort analyses, and long-term trend investigations

Requirements

Essential Qualifications

• Bachelor's degree in a quantitative discipline: computer science, statistics, applied mathematics, operations research, engineering, economics, etc.
• 4+ years of work experience in process execution, business intelligence, dashboarding, reporting, or data analysis
• Fundamental understanding of predictive modeling and/or forecasting techniques
• 4+ years of experience with causal analytics and experimental design, implementation, and analysis (split tests, A/B tests, holdout tests, etc.)
• 4+ years of experience with manipulating large data sets using SQL
• 2+ years of experience with Tableau, Looker, or comparable data visualization tools

Preferred Qualifications

• Experience building relationships with teammates and influencing decisions at various levels and across multiple teams
• Passion for getting deep into the weeds with data and understanding edge cases and how to best represent them
• Experience working in a fast-paced, dynamic environment with multiple stakeholders

Skills and Competencies

• Data fluency and analytical skills
• Excellent communication and storytelling skills
• Collaboration and teamwork
• Curiosity and passion for learning
• Ability to work in a fast-paced, dynamic environment

Career Growth Opportunities and Learning Benefits

At Zocdoc, we're committed to helping our employees grow and develop their skills. We offer:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer-funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• In-office perks, including catered lunch and snacks, commuter benefits, and a convenient Soho location

Compensation

We offer a competitive salary range of $128,000 - $175,000 USD, depending on experience and qualifications. Certain positions may also be eligible for variable pay and/or equity.

Why Join Us?

If you're passionate about using data to drive business growth and improve the healthcare experience, we want to hear from you. At Zocdoc, we're committed to building a diverse and inclusive community that values collaboration, innovation, and teamwork. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools and resources they need to succeed.

How to Apply

Ready to join us? Click Apply To This Job to submit your application. We can't wait to hear from you!