Lead System Engineering Professional - ServiceNow DevOps and Platform Development
Join the Innovative Team at AT&T and Revolutionize the Future of Communications and Technology
Imagine being part of a team that redefines connectivity and transforms how the world shares stories and experiences that matter. At AT&T, we're not just imagining the future; we're creating it. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. We're seeking a highly skilled Lead System Engineering professional to join our team and drive the transformation of our industry-standard order and delivery management systems.
About the Role
We're looking for an experienced Lead System Engineering professional with a strong background in ServiceNow DevOps and platform development. As a Lead System Engineering professional, you will play a critical role in implementing new tools to simplify the use of ServiceNow for our 1000+ developers, 400+ scoped applications, and 10k+ users. You will work closely with our U.S.-based Solution Architects team, Product Management, Business Systems, and Operations teams throughout system development life cycles.
Key Responsibilities
- Provide architecture, design, development, testing, and implementation of out-of-the-box ServiceNow software solutions.
- Support application teams in their use of the platform, including creating scoped apps, investigating issues, and providing solutions.
- Deliver new features around CICD, UAM, and platform tools to enable customers to develop solutions on the platform easily.
- Perform root cause analysis for platform failures, performance issues, custom tool failures, and general customer requests.
- Design, develop, and implement ServiceNow solutions using Integration, Flow designer, Orchestration, Custom Application Development, Process Automation, and other ServiceNow features and functionalities.
- Collaborate with business analysts, process owners, and stakeholders to understand requirements and translate them into technical specifications and solutions.
- Guide team members with technical knowledge and provide direction for implementation.
- Follow best practices and standards for ServiceNow development and ensure the quality and performance of deliverables.
- Troubleshoot and resolve issues related to ServiceNow applications and modules, and provide support and guidance to end-users.
- Stay updated with the latest ServiceNow releases, features, and enhancements, and leverage them to improve existing solutions or create new ones.
- Provide technical leadership to build, motivate, guide, scale, and mentor team members, including performance management coaching.
- Actively participate in daily stand-up meetings and leverage modern technologies such as cloud capabilities to provide efficient solutions.
- Reuse and scale components to accommodate future growth and eliminate junk code.
- Support detailed documentation of systems and features.
- Act as a liaison between external vendors and internal product, business, engineering, and design teams.
Requirements and Qualifications
Essential Qualifications
- 5+ years of experience in ServiceNow development, configuration, and administration.
- Certified System Administrator (CSA) certification.
- At least one of the following certifications: Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
- 5+ years of experience working with Integration, Flow designer, Orchestration, Custom Application Development, Process Automation, notifications, and other ServiceNow modules and functionalities.
- 5+ years of experience working with Import Set, transform map, table API, and Robust Transform Engine.
- 5+ years of experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server, etc.
- Strong technical leadership and project delivery experience, including via vendors.
- Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow.
Preferred Qualifications
- Basic Linux or Unix familiarity, including basic shell scripting (Bash, CSH, etc.) and common tools such as vi/vim, grep, sed/awk, etc.
- Basic Windows administration, including PowerShell and/or batch scripting.
- JavaScript, HTML, AJAX, XML, REST, JSON, SOAP, and related web technologies, including common API methods and design patterns.
- Basic networking and firewall technologies.
- Agile software development methodology (SCRUM).
- ITIL and ITSM certification or similar experience.
What We Offer
As a Lead System Engineering professional at AT&T, you will have the opportunity to work on cutting-edge projects and technologies, collaborate with a talented team, and enjoy a range of benefits and perks, including:
- Competitive salary range: $143,800 - $215,800 annually.
- Medical, dental, and vision coverage.
- 401(k) plan.
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
- Paid Parental Leave.
- Paid Caregiver Leave.
- Additional sick leave beyond what state and local law require.
- Adoption Reimbursement.
- Disability Benefits (short term and long term).
- Life and Accidental Death Insurance.
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
- Employee Assistance Programs (EAP).
- Extensive employee wellness programs.
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.
Why Join AT&T?
At AT&T, we're pioneers in making connections and have been since Alexander Graham Bell invented the telephone and founded our company nearly 150 years ago. We're committed to creating connections that change the world and helping families, communities, and businesses thrive every day. By joining our team, you'll have the opportunity to:
- Work on cutting-edge projects and technologies.
- Collaborate with a talented and diverse team.
- Develop your skills and advance your career.
- Enjoy a range of benefits and perks.
- Make a meaningful impact on the world.
How to Apply
If you're a motivated and talented Lead System Engineering professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.