Spanish Bilingual Customer Service Representative (ServiceTitan Specialist)

This is a remote position.

Join a fast-growing plumbing services company as the first point of contact for homeowners facing both urgent plumbing emergencies and routine service needs. In this role, you’ll play a vital part in guiding customers from their first call through job completion—building trust, ensuring smooth operations, and delivering an exceptional customer experience.

You’ll work with industry-leading ServiceTitan software to manage dispatching, invoicing, and customer communication, while coordinating with skilled field technicians. This is a stable, long-term opportunity in an essential industry, offering growth potential and the chance to directly impact customer satisfaction and company success.

• Convert high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication

• Dispatch plumbers via ServiceTitan, aligning technician expertise and availability with customer needs

• Process invoices and manage billing workflows within ServiceTitan, ensuring accuracy and timeliness

• Maintain proactive communication with customers throughout their service journey—from first contact through job completion

• Deliver exceptional support across diverse plumbing services, including:

  • Emergency drain cleaning

  • Faucet installations

  • Water heater replacements

  • Whole-home water line re-piping projects

• Execute administrative tasks related to CRM and service coordination with efficiency and precision

• Build strong, lasting customer relationships that foster repeat business and generate positive reviews

• Exceptional English communication skills with clear, professional pronunciation (minimal accent)

• Bilingual (English/Spanish) strongly preferred to support a diverse customer base

• Customer service experience with US-based clients, with proven cultural and communication alignment

• ServiceTitan experience highly preferred and a strong competitive advantage

• Strong technical aptitude and ability to quickly master CRM/service management tools

• Full-time availability with commitment to a consistent 40-hour work week

• High attention to detail, self-motivated, and proactive in workflow management

• Ability to excel in an independent remote work environment while maintaining productivity and quality

• Experience in service industry or home improvement sector preferred (but not required)

• HMO coverage (for eligible locations)

• Permanent work-from-home arrangement

• Immediate hiring

Originally posted on Himalayas