Remote Bilingual Spanish/English Customer Experience Specialist

Join Our Dynamic Team and Deliver Exceptional Customer Experiences

We're seeking highly skilled and motivated Bilingual Spanish/English Customer Experience Specialists to join our team at Teleperformance, a global leader in digital business services. As a Customer Experience Specialist, you will play a vital role in delivering top-notch support to our clients' customers, resolving inquiries, and providing innovative solutions to their concerns.

Position Overview:

• Competitive Compensation: Earn a competitive salary and enjoy a comprehensive benefits package, including paid training, medical, dental, vision, 401k, and more.
• Immediate Start: We have immediate openings available, and you can start making a difference right away.
• Remote Work Opportunity: Enjoy the flexibility of working from home and collaborate with our global team to deliver exceptional customer experiences.
• Company: Teleperformance is a global, digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways.

About Us:

At Teleperformance, we're committed to making a positive impact on our communities, clients, and the environment. With over 500,000 inspired and passionate people speaking more than 300 languages, we're a force for good that's dedicated to delivering exceptional customer experiences.

Benefits of Working with Us:

• Paid training to help you succeed in your role
• Competitive wages and comprehensive benefits package
• Full benefits, including medical, dental, vision, 401k, and more
• Paid time off to recharge and relax
• Employee wellness and engagement programs to support your well-being

Your Responsibilities:

• Connect with customers via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues that may arise
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and process payments as needed
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues to help us improve our services
• Meet sales objectives as defined by our team

Qualifications:

• Bilingual in Spanish and English
• 6 months of customer service experience minimum
• High school graduate or GED equivalent
• Ability to type 25 wpm and navigate desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills and ability to work independently
• Availability to work various shifts and adapt to a constantly changing environment

Work from Home Requirements:

• Reliable internet connection with a minimum download speed of 12.0 Mbps and upload speed of 3.0 Mbps
• ISP with no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Ready to Apply?

If you're a motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply now! Please click the link below to submit your application.