Non-Clinical Trainer - Full-Time - Days - Memorial Primary Care

Join Our Team of Compassionate Professionals! We are seeking a highly skilled and motivated Non-Clinical Trainer to join our team at Memorial Primary Care. As a key member of our training team, you will play a vital role in providing high-quality training to our contact center staff, ensuring they have the skills and knowledge needed to deliver exceptional patient care and customer service.

In this full-time, day shift position, you will have the opportunity to work in a dynamic and supportive environment, collaborating with our team of healthcare professionals to drive success and growth. With a competitive salary and comprehensive benefits package, this is an excellent opportunity to advance your career and make a meaningful difference in the lives of our patients.

Key Responsibilities

• Develop and deliver comprehensive training programs to enhance the skills and knowledge of our contact center staff
• Assess training needs and create customized training solutions to address gaps in performance
• Collaborate with our leadership team to establish training goals and objectives, and develop strategies to achieve them
• Design and implement curriculum to support our service vision and quality initiatives
• Conduct training sessions, workshops, and coaching sessions to ensure staff have the skills and knowledge needed to excel in their roles
• Evaluate the effectiveness of training programs and make recommendations for improvement
• Stay up-to-date with industry trends and best practices in adult learning and training methodologies

Requirements

• Associate's degree in Education, Organizational Development, or a related field
• At least 2 years of experience in facilitating classroom training, instructional design, and adult learning
• Strong knowledge of Microsoft Suite and critical thinking skills
• Excellent communication and presentation skills, with the ability to engage and motivate adult learners
• Ability to work in a fast-paced environment with minimal supervision

What We Offer

• Competitive salary and comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program

How to Apply

If you are a motivated and experienced training professional looking to make a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.