Business Team Specialist I
Eastern Bank is dedicated to providing excellent service to its business customers. The Business Team Specialist I role focuses on supporting business banking clients through phone and email communication, addressing inquiries related to banking products and services, and ensuring high-quality customer service.
Responsibilities
- Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail
- Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests
- Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
- Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery
- Acts as a resource and escalation point to other team members on all product and service-related inquiries
- Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue
- Assists with training, quality testing new products/services, and documenting procedures
Skills
- Proven previous job stability
- Computer proficiency, including web navigation and keyboarding skills
- Excellent oral and written communication skills
- Superior customer service skills
- Proficient with online banking, internet terminologies, and navigation
- Ability to learn new concepts quickly and easily in a fast-growing environment
- Associate degree or related knowledge/skills base gained through experience
- Previous Business/Commercial Banking experience
- Customer service experience in a fast-paced environment
- Familiarity with cash management products and services
Benefits
- Remote work flexibility after a desired length of tenure and good performance
- Hire immediately
- Growth opportunities
- Great benefits
- Strong culture
- Work life balance
- Comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement
Company Overview