Experienced Customer Service Representative – Ticket/Gate Agent

Join arenaflex, a world-renowned leader in the airline industry, as a Ticket/Gate Agent and become a vital part of our mission to deliver exceptional customer experiences. As a Ticket/Gate Agent, you will be the first point of contact for our customers, providing personalized assistance with ticketing, baggage check-in, and gate boarding. With a focus on safety, security, and customer satisfaction, you will play a critical role in ensuring the smooth and enjoyable travel experience for our passengers.

About arenaflex

At arenaflex, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team of dedicated professionals is passionate about delivering exceptional service and creating memorable experiences for our customers. As a Ticket/Gate Agent, you will be part of a dynamic and supportive team that is dedicated to making a difference in the lives of our customers.

Responsibilities

As a Ticket/Gate Agent, your primary responsibilities will include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.
• Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

Benefits and Perks

At arenaflex, we believe in recognizing and rewarding our employees for their hard work and dedication. As a Ticket/Gate Agent, you will enjoy a range of benefits and perks, including:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ticket/Gate Agent, you will need to possess the following minimum qualifications:

• Consistently prioritizes safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Proficiency in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic digital literacy.
• Pass a physical ability test (PAT).
• Pass a Customer Service Assessment.
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, the following preferred qualifications will give you a competitive edge as a Ticket/Gate Agent:

• Previous experience in customer service or a related field.
• Knowledge of airline operations and procedures.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and conflict resolution skills.
• Ability to work effectively in a team environment.

Career Growth Opportunities

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Ticket/Gate Agent, you will have access to a range of training and development programs, including:

• On-the-job training and mentorship.
• Opportunities for advancement to leadership roles.
• Access to career development programs and workshops.
• Opportunities for professional certification and licensure.

Work Environment and Company Culture

As a Ticket/Gate Agent, you will work in a fast-paced and dynamic environment with a focus on customer satisfaction and safety. You will be part of a supportive team that is dedicated to making a difference in the lives of our customers. Our company culture is built on a shared dedication to our values of Care, Integrity, Resilience, and Servant Leadership.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply to this job Apply for this job