Senior Program Manager - Data Foundations Customer Service – arenaflex Store
At arenaflex, we're revolutionizing the way businesses interact with their customers. As a leader in the industry, we're constantly seeking innovative solutions to enhance our customer service operations. We're excited to announce a new opportunity for a Senior Program Manager to join our Data Foundations team, where you'll play a critical role in shaping the future of customer service at arenaflex.
About arenaflex
arenaflex is a global technology company that's transforming the way businesses operate. Our mission is to provide innovative solutions that empower our customers to succeed. With a strong focus on customer service, we're committed to delivering exceptional experiences that exceed our customers' expectations. Our Technology and Product Experience (TPX) team is at the forefront of this mission, developing and owning products that support Amazon Business (AB) customers as they manage their accounts and orders.
The Role
As a Senior Program Manager on our Data Foundations team, you'll be responsible for leading complex data initiatives that transform how we support business customers. This role is critical in ensuring the availability of essential data that powers our self-service tools, contact routing platforms, and customer service associate applications. You'll bridge the gap between technical teams and business stakeholders to enable data-driven customer service operations.
Key Responsibilities
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Data Strategy & Technical Leadership
+ Own and deliver the CSBusiness Data Strategy in close partnership with CSBusiness Analytics team + Lead attribute delivery roadmap development and implementation + Establish and maintain data pipelines with relevant teams + Work closely with technical teams to design data-vending platforms + Manage and coordinate software development activities
Attribute Management Program
+ Lead end-to-end attribute management program + Identify and assess new attribute opportunities + Prioritize attribute delivery based on business entitlement + Develop and maintain the Priority Attribute List (PAL) + Drive quarterly PAL reviews with stakeholders + Program manage implementation across frontend products (CSALT, Carnac, AC3) + Monitor attribute performance and usage + Identify optimization opportunities and recommend improvements
Analytics Partnership
+ Partner with CSBusiness Analytics to: - Build data models and develop insights - Define metrics and success criteria - Establish data governance standards - Drive analytical improvements + Provide regular status updates to key stakeholders + Identify and collaborate with product and data owners across the organization
About the Team
The Technology and Product Experience (TPX) team is a dynamic and innovative group of professionals who are passionate about delivering exceptional customer experiences. We're committed to empowering our customers to succeed, and we're always looking for new ways to improve our products and services. Our team is diverse and inclusive, with a strong focus on collaboration and teamwork.
Requirements
* 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end-to-end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations, human resources, adult education, organizational development, instructional design, or related field
What We Offer
* Competitive salary range: $104,100/year (lowest geographic market) - $185,000/year (highest geographic market)
- Total compensation package, including equity sign-on payments and other forms of compensation
- Full range of medical, financial, and other benefits
- Opportunity to work with a dynamic and innovative team
- Collaborative and inclusive work environment
- Professional development and growth opportunities
How to Apply
If you're a motivated and experienced program manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. Apply for this job