Experienced eCommerce Specialist - Video Chat, DC (Tampa, FL) – Bench-Full Time – arenaflex Store

Are you passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives? Do you have a knack for navigating complex situations and providing personalized support to individuals with diverse needs? If so, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat in our Tampa, Florida location. As an eCommerce Specialist - Video Chat at arenaflex, you will be part of a dynamic team that is dedicated to providing an outstanding experience for our Guests. You will be entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service, providing support for their accessibility needs, and applying your proficiency in planning bookings to ensure an exceptional experience. In this role, you will also support Guests with their digital experience through the website and in the arenaflex application.

About arenaflex

arenaflex is a leading innovator in the field of eCommerce, committed to delivering exceptional Guest Service and creating memorable experiences for our customers. Our team is passionate about making a positive impact on people's lives, and we are seeking like-minded individuals to join our ranks.

Responsibilities

As an eCommerce Specialist - Video Chat, you will be responsible for:

• Proactively answering Guest accessibility-related questions and making recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services
• Communicating efficiently through video/phone calls and being able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
• Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
• Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meeting required departmental metric expectations and efficiency goals when handling Guest accounts
• Completing all required Company training and compliance courses
• Being flexible with work schedule, including overtime, weekends, and holidays

Basic Qualifications

To be successful in this role, you will need:

• Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services
• Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: arenaflex App, My arenaflex Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

Additional Information

arenaflex and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. arenaflex is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. arenaflex champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.

What We Offer

As an eCommerce Specialist - Video Chat at arenaflex, you will enjoy:

• Competitive hourly rate of $18.90/hour
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive training and support
• Flexible scheduling, including overtime, weekends, and holidays

How to Apply

If you are passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application. Apply for this job