Experienced Customer Onboarding Manager, SMB | French Speaking
Join arenaflex, the all-in-one payroll and HR platform for global teams, as we revolutionize the future of work. As a Customer Onboarding Manager, SMB | French Speaking, you will be the face and voice of arenaflex for our clients, both internally and externally. In this dynamic role, you will be responsible for onboarding clients and setting them up for durable relationships with arenaflex to enable long-term success.
About arenaflex
arenaflex is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. With a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google, we're proud of our achievements and customer satisfaction.
Why should you be part of our success story?
As a Customer Onboarding Manager, SMB | French Speaking, you will be at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives. With our momentum – backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years – you will drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Responsibilities
As a Customer Onboarding Manager, SMB | French Speaking, your key responsibilities will include:
- Helping customers from low and medium-touch journeys through onboarding and offboarding
- Helping your teammates with escalations and day-to-day questions on processes and arenaflex products
- Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
- Setting up customers to success in timely manner through becoming expert in arenaflex products
- Problem solve Client’s issues and proactively advocate for Client’s success
- Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
Qualifications
To succeed in this role, you will need:
- A fluent level of French and English
- A minimum of 3+ years of relevant experience in an onboarding/integration/project manager role and understand how to launch and manage complex onboarding journeys
- Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert
- Creative approach to problem-solving and embracing the challenge with the tools at your disposal
- Excellent communicator with great written and presentation skills
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Demonstrate understanding of project management principles and ability to lead projects to completion successfully
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
* Stock grant opportunities dependent on your role, employment status, and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
About arenaflex Culture
At arenaflex, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.
How to Apply
If you're passionate about the future of work and want to be part of a dynamic team that's revolutionizing the way global talent connects with world-class companies, apply now to become a Customer Onboarding Manager, SMB | French Speaking at arenaflex.
Note
arenaflex will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144 Apply for this job