Experienced Full Stack Manager of Customer Onboarding – Strategic Transformation and Growth Engine Development

As a visionary leader and change agent, you will join arenaflex as the Manager of Customer Onboarding, driving a critical strategic transformation that will evolve our onboarding function into a proactive, outcome-focused growth engine. This role is not just about managing a team; it's about being a pioneer who will architect a new customer-centric model, leveraging AI and a "book-of-business" approach to accelerate time-to-value, drive revenue retention, and position our onboarding representatives as strategic advisors. Your contributions will directly impact arenaflex's growth trajectory by ensuring our customers are successful from day one.

About arenaflex

arenaflex is a cutting-edge organization that empowers teams to automate their campaigns with AI agents that imagine, activate, and validate. Our AI-first, end-to-end marketing platform is designed to free teams from step-by-step workflows and unlock limitless ways to orchestrate their marketing. With AI, goal-based automation, and 950+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes – fine-tuned with billions of data points to drive real results for their unique business.

Key Responsibilities

As the Manager of Customer Onboarding, you will lead a strategic transformation by driving our onboarding process to a globally consistent, outcome-focused, and strategic model. Your day-to-day responsibilities will include:

• Leading a high-performing team by upskilling managers and representatives, emphasizing consultative behaviors, value mapping, and milestone coaching.
• Implementing new technologies and processes, such as Totango for improved visibility and milestone tracking, and leveraging AI to enable seamless handoffs and call preparation.
• Defining and monitoring key performance indicators (KPIs) to measure the effectiveness of the onboarding program, including working with stakeholders to define new performance metrics and utilizing data to monitor team productivity, efficiency, and overall impact on customer outcomes.
• Collaborating cross-functionally with key partners in Marketing, Product, HR, and Enablement to ensure the onboarding vision aligns with broader company goals and to successfully execute strategic initiatives.
• Working on a hybrid schedule, coming into the office 1-2 days per week to collaborate with your team and key stakeholders.

Ideal Candidate

We are seeking an experienced leader who has:

• 3+ years of experience in leading Customer Success teams, preferably in a SaaS environment.
• A proven track record of leading and managing customer-facing teams through significant organizational change.
• An innovative mindset and a willingness to challenge the status quo and introduce a fresh, impactful approach to onboarding.
• Prior experience in a high-growth technology company where you've leveraged technology, particularly AI, to improve efficiency and strategic impact.
• A strong ability to define and implement data-driven strategies and performance metrics that directly impact customer outcomes.
• Exceptional collaboration and communication skills, with a proven ability to work effectively with cross-functional teams to achieve a shared vision.
• A passion for shifting mindsets from "task-oriented" to "outcome-oriented," with a proven ability to develop talent for the future.

Additional Information

arenaflex is committed to creating a diverse and inclusive environment that values innovation, teamwork, and mutual support. We prioritize employees' well-being and professional growth by cultivating a culture centered on collaboration and innovation. Our benefits package includes:

• Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm.
• Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
• Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO.
• Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub-based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years.
• Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.

Compensation

arenaflex believes in and is committed to equitable compensation practices. The salary range provided above is a good faith estimate of the pay range determined by the location associated with the job posting. The actual salary depends on a candidate's skills, experience, and work location.

How to Apply

If you are a visionary leader who is passionate about driving strategic transformation and growth, we encourage you to apply to this exciting opportunity. Join arenaflex's team and be part of a dynamic organization that is shaping the future of marketing and customer success. Apply for this job