Experienced Full Stack Customer Success Manager – Enterprise Account Management and Strategic Growth
At arenaflex, we're on a mission to revolutionize the way trades companies operate, and we're looking for a talented and driven Customer Success Manager to join our team. As a key member of our Enterprise Success team, you'll play a critical role in ensuring the continued success of our largest and most successful trade service company partners. If you're passionate about helping real people, love technology, and thrive in a fast-paced, entrepreneurial environment, we want to hear from you.
About arenaflex
arenaflex is a leading provider of software solutions for the trades industry. Our innovative platform helps trades companies streamline their operations, improve customer satisfaction, and drive revenue growth. We're a group of driven, intelligent, and hard-working individuals who are passionate about making a difference in the lives of our customers. If you share our values and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
Job Summary
As a Customer Success Manager (Enterprise), you'll be responsible for actively managing and developing a portfolio of trades companies, ensuring they're maximizing the value of our software and driving revenue growth for arenaflex. You'll work closely with our exceptional account managers to deliver a premium and high-caliber experience to our customers, while also identifying new opportunities for growth and improvement.
Key Responsibilities
* Develop and manage a portfolio of ~35 Enterprise customer accounts, providing high-touch support and coaching to ensure they're getting the most out of our software
- Build and maintain senior-level relationships with customer accounts, delivering executive-level confidence and expertise in all interactions
- Collaborate with customers to solve complex problems and identify new opportunities for growth and improvement
- Analyze user engagement data and identify actionable insights to inform product development and customer success strategies
- Organize customers into appropriate segments for up-selling and cross-selling opportunities
- Mentor and support new hires and members of the non-Enterprise Success team
Qualifications
* 4+ years of combined experience in account and/or project management in a customer-facing role
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
- Self-starter with a demonstrated capacity to lead, motivate, and work well with others
- Strong analytical and problem-solving skills, with the ability to think critically and creatively
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to travel up to 15% nationwide
What We Offer
When you join arenaflex, you're not just accepting a job – you're making a career move. We offer a comprehensive benefits package, including:
- Flexible time off and recognition for autonomous work
- Holistic health and wellness benefits, including medical, dental, and vision coverage, FSA and HSA, 401k match, and telehealth options
- Support for Titans at all stages of life, including parental leave, fertility services, surrogacy and adoption reimbursement, and more
- Opportunities for career growth and development, including leadership training and mentorship programs
- A dynamic and inclusive work environment that celebrates individuality and uniqueness
Be Human With Us
At arenaflex, we believe that being human is about more than just checking boxes on a list. It's about the experiences we have, the people we meet, and the perspectives we share. If you're a self-starter with a passion for helping others, we encourage you to apply – regardless of your background or experience.
How to Apply
If you're ready to join a dynamic and innovative team that's making a real difference in the lives of trades companies, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role.
Compensation
The expected salary range for this role is between $85,700 USD - $114,600 USD, depending on skills, performance, qualifications, experience, and location. In addition to the base salary, the total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Apply for this job