Customer Success Advisor – Cybersecurity and Risk Management Expert

At arenaflex, our mission is bold and ambitious: We Will Build CyberAGI – a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats. This isn’t just a vision—it’s the future we’re building every day, with the best minds in AI, cybersecurity, and risk. At arenaflex, we empower individuals and teams with the freedom and responsibility to align their goals, ensuring we all move towards this goal together. We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes arenaflex unique.

About the Role:

We are seeking an experienced Customer Success Advisor to join our team in London. As a Customer Success Advisor at arenaflex, you will be responsible for owning the entire customer journey, from onboarding to value realization to value expansion, measuring specific metrics throughout the journey. You will act as the "voice of the customer" inside the company, owning the customer relationship, including relationships with the CISO/CIOs and IT operational teams, with the aim of becoming a trusted advisor on cyber risk.

Key Responsibilities:

* Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey

• Acts as the "voice of the customer" inside the company
• Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
• Owns metrics such as NRR, NPS, and value realization
• Becomes a SAFE platform expert and help customers become self-sufficient
• Assists in identifying and documenting best practices and ensuring customer environments align with them
• Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
• Communicates and tracks customer product enhancements with arenaflex Product Management
• Present customer business reviews to executive business owners and technical customer contacts
• Travel to customer locations will be required

Essential Skills/ Qualifications/ Experience:

* Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance

• Empathy with the customer; listening power
• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, customer success
• Takes an advisory approach to large Fortune 1000 customers
• Track record of delivering on customer success metrics
• Confidence in being an advisor to the CXOs
• Comfort with building, ambiguity, and high growth chaos in a startup environment

Preferred Qualifications:

* Experience working with cloud-based security solutions

• Familiarity with arenaflex's products and services
• Strong communication and presentation skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience with customer success metrics and analytics

What We Offer:

* Competitive salary and bonus structure

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

Why Join arenaflex:

* arenaflex is a leader in the cybersecurity industry, with a mission to build a super-specialized system of intelligence that autonomously predicts, detects, and remediates threats.

• Our team is passionate about cybersecurity and risk management, and we are committed to making a positive impact on the world.
• We offer a unique and dynamic work environment, with opportunities for professional growth and development.
• We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

How to Apply:

If you are passionate about cybersecurity and risk management, and you want to be part of a team that is redefining security, we want to hear from you! Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Apply for this job