Experienced Full Stack Customer Support Engineer – Data Integration and Cloud Application Development

At arenaflex, we're revolutionizing the way organizations access and utilize their data. Our mission is to make data access as simple and reliable as electricity, and we're proud to have a talented team of professionals working together to achieve this goal. As a Customer Support Engineer at arenaflex, you'll play a critical role in delivering exceptional support to our customers, ensuring their success with our data integration and cloud application development solutions.

About the Role

As a Customer Support Engineer, you'll be the technical champion for our customers, working closely with them to resolve technical issues and provide proactive support to prevent future problems. You'll be part of a collaborative and holistic team that's focused on delivering a best-in-class experience for every customer. You'll take on exciting technical challenges, partner with customers and internal teams, and drive issues to an outcome that exceeds expectations.

What You'll Do

As a Customer Support Engineer at arenaflex, your responsibilities will include:

• Working closely with customers and other stakeholders to ensure timely resolution of reported incidents
• Taking end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution
• Providing troubleshooting support to customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
• Helping customers round the clock and being willing to work in shifts in a 24x7 work environment
• Investigating incidents utilizing the arenaflex environment, connectors, logs, and other troubleshooting tools
• Working closely with arenaflex's engineering team by submitting well-documented bugs that arise from customer-submitted cases
• Working with arenaflex's Product team to ensure feature requests are addressed and handled in a timely fashion
• Documenting any known or newly identified solutions in our knowledge base and sharing this knowledge across the team
• Collaborating with teammates on technical and non-technical projects

Skills We're Looking For

To succeed in this role, you'll need:

• Total relevant work experience of 2+ years
• Strong Customer Advocacy skills
• Excellent written and verbal communication skills in English
• Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution
• Good teaming skills with a passion for building a positive culture where we leave our ego at the door
• Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
• Excellent analytical skills and strong attention to details
• Basic ability to read and understand Java/C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions
• Intermediate to advanced level understanding of networking fundamentals and the TCP/IP model
• Intermediate to advanced level experience with databases (SQL/NoSQL, Oracle, Postgres, Mysql, SQL Server, SAP Hana)
• Experience building or troubleshooting APIs
• Understanding of Data Warehousing fundamentals and concepts
• Experience in various operating systems such as Windows, UNIX/Linux
• Comfortable navigating Github and submitting Pull Requests

Work Environment and Company Culture

As a Customer Support Engineer at arenaflex, you'll be working in a dynamic and collaborative environment that values innovation, teamwork, and customer satisfaction. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional support to our customers. Our company culture is built on our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Professional development and training programs
• Mentorship and coaching
• Opportunities for advancement and career growth
• Access to industry-leading tools and technologies
• Collaborative and dynamic work environment that encourages learning and growth.

How to Apply

If you're passionate about delivering exceptional support to our customers and want to be part of a dynamic and collaborative team, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We'll work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. Apply for this job