Experienced Customer Activation Manager | Enterprise – Drive Business Growth and Customer Success at arenaflex

At arenaflex, we're revolutionizing the way modern finance teams operate in the age of AI. Our cutting-edge financial operations platform, designed to save companies time and money, is built on the foundation of AI-powered intelligence. With over 40,000 businesses, from family-owned farms to space startups, having saved $10B and 27.5M hours with our platform, we're empowering teams to reclaim their time and reinvest in what matters. As a Customer Activation Manager at arenaflex, you'll play a pivotal role in delivering value to our customers and driving revenue for our business. You'll have the opportunity to build and refine our Customer Activation organization, define the customer strategy that fuels our growth, and work closely with our Account Executive and Technical Consulting teams to ensure successful launches of the arenaflex platform across Enterprise accounts.

About the Role

As a Customer Activation Manager at arenaflex, you'll be responsible for project managing thorough and complete implementation and onboarding of new arenaflex Enterprise customers. You'll execute successful launches of the arenaflex platform, act as a strategic consultant and extension of your customers' team, and work with customers to deeply understand their current workflow, pain points, and priorities. You'll also drive initial product utilization and revenue for arenaflex by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing arenaflex is a high-value initiative.

Key Responsibilities

* Project manage thorough and complete implementation and onboarding of new arenaflex Enterprise customers

• Execute successful launches of the arenaflex platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams
• Act as a strategic consultant and extension of your customers' team as you guide them through arenaflex setup and best practices
• Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve for those
• Drive initial product utilization and revenue for arenaflex by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing arenaflex is a high-value initiative
• Become an expert in the full range of integration and configuration options for arenaflex's suite of products
• Assist customers with change management, and help run custom trainings for their organizations
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Essential Qualifications

* Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization

• Experience managing enterprise customer relationships with numerous stakeholders
• Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers' needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Nice to Haves

* Bachelor's degree from an accredited university

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience implementing a nascent product to Enterprise customers
• Experience with financial services sales
• Experience at a high-growth startup

Compensation and Benefits

For candidates located in NYC or SF, the pay range for this role is $128,000- $212,500. For candidates located in all other locations, the pay range for this role is $115,000- $191,500. Benefits (for U.S.-based Full-time Employees) include:

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by arenaflex)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF (as needed)
• Pet insurance

Work Environment and Company Culture

At arenaflex, we value diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed. Our team is passionate about building a platform that makes a real difference in people's lives, and we're looking for talented individuals who share our vision.

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply to this job We can't wait to hear from you! Apply for this job