Experienced Data Analyst – Customer Data Management at arenaflex

At arenaflex, we're revolutionizing the way businesses operate by providing cutting-edge digital work platforms that simplify work for organizations and their people. As a leader in the industry, we're committed to building a diverse workforce that reflects the communities we serve. We're now seeking an experienced Data Analyst – Customer Data Management to join our team and help us drive business growth through data-driven insights.

Role Description

As a Data Analyst – Customer Data Management at arenaflex, you'll play a critical role in managing and resolving day-to-day data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies. Your primary responsibilities will include:

• Managing and resolving data-related cases in Salesforce (SFDC)
• Maintaining the integrity of customer, partner, and account master data across systems
• Engaging with business stakeholders to understand data improvement and focus areas of business for Information Management
• Documenting data management processes and procedures
• Gathering and analyzing business requirements and critical data elements
• Delivering recommendations for business process improvements and implementing them
• Working with cross-functional stakeholders for issue resolution
• Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com
• Exhibiting accountability, ownership, and decision-making capabilities
• Hands-on experience in mastering customer data for the organization
• Prioritizing tasks, managing workload, and handling escalations
• Strong verbal and writing skills, ability to work in teams
• Identifying improvement opportunities and defining new processes as applicable
• Good office software skills (e.g., Excel, Access, Visio, PPT)
• Exposure to building playbooks, SOPs, and KPIs is an added advantage
• Excellent knowledge of proactive data analysis in conjunction with business needs
• Good understanding of Customer, Transactions, and Products domains
• Strong experience in Salesforce.com
• Knowledge of data cleansing and standardization tools is an added advantage
• Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud

Qualifications

To be successful in this role, you'll need:

• 3+ years of industry experience in business data analysis
• Attention to detail and strong personal organizational skills
• Ability to work in a fast-paced, high-volume environment
• Flexible and resilient, comfortable with ambiguity
• Excellent communication skills, both verbal and written

Requirements

We're looking for someone with:

• Proven ability to provide guidance and make decisions that require judgment
• Experience with identifying improvement opportunities
• Strong experience in Salesforce.com

Benefits

As a Data Analyst – Customer Data Management at arenaflex, you'll enjoy:

• Comprehensive digital work platform enabling secure, personalized experiences
• Opportunity to work in a company recognized as a leader in its field

Company Description

arenaflex is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people.

• Comprehensive digital work platform that simplifies work
• First AI-driven digital work platform for smart, seamless, and secure work experiences
• Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS)
• Recognized as a leader in IDC MarketScape reports for EUC
• High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius
• Committed to building a diverse workforce that reflects the communities we serve

If you're passionate about data analysis and customer data management, and want to join a company that's revolutionizing the way businesses operate, we encourage you to apply for this exciting opportunity. Apply for this job