Experienced Medical Insurance Customer Service Advisor – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to Advancing Quality and Improving Lives through our innovative approach to healthcare. As a leading provider of Targeted Drug Delivery (TDD) and Infusion Care, we're committed to delivering exceptional patient experiences and supporting our mission. We're now seeking an experienced Medical Insurance Customer Service Advisor to join our team and play a vital role in delivering outstanding support to patients.

About arenaflex

arenaflex is a dynamic and patient-centric organization that's revolutionizing the healthcare industry with our innovative approach to Targeted Drug Delivery (TDD) and Infusion Care. Our team is passionate about making a positive impact on patients' lives, and we're committed to delivering exceptional patient experiences. As a Medical Insurance Customer Service Advisor, you'll be part of a collaborative and supportive team that's dedicated to excellence.

Job Summary

As a 100% remote Medical Insurance Customer Service Advisor, you'll be responsible for providing outstanding support to patients, explaining billing procedures, proactively reaching out to patients with billing policy changes, and administering our Financial Assistance Program (FAP). You'll serve as a trusted point of contact for patients, addressing concerns, and resolving issues in a timely and professional manner.

Key Responsibilities

* Communicate with new patients to explain billing procedures and proactively reach out to patients with billing policy changes

• Address patient concerns, resolve issues, and escalate to management as needed
• Administer the Financial Assistance Program (FAP), manage updates, and communicate with patients and departments
• Input data into our computer platform to maintain accurate customer records
• Collaborate with team members, share knowledge, and work independently with minimal supervision

Requirements

* High school diploma or equivalent required; some college preferred

• Collections, verification, and/or analysis experience; customer service call center experience or equivalent combination of education and experience
• Strong customer service acumen, effective verbal and listening communication skills, and attention to detail
• Basic computer proficiency, ability to quickly learn new systems (Lynx and CPR+), and Microsoft applications

Essential Qualifications

* 2+ years of experience in a customer service or collections role

• Proven track record of delivering exceptional customer service and resolving complex issues
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and team members

Preferred Qualifications

* Experience working in a healthcare or insurance environment

• Knowledge of medical billing and insurance procedures
• Certification in customer service or a related field (e.g. Certified Customer Service Representative (CCSR))

Skills and Competencies

* Strong customer service skills, with the ability to deliver exceptional patient experiences

• Effective communication and interpersonal skills, with the ability to build strong relationships with patients and team members
• Analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Basic computer proficiency, with the ability to quickly learn new systems (Lynx and CPR+), and Microsoft applications

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development, with a focus on delivering exceptional patient experiences

• Access to ongoing training and education, with a focus on staying up-to-date with industry developments and best practices
• Collaborative and supportive team environment, with a focus on teamwork and open communication

Work Environment and Company Culture

* 100% remote work opportunity, with a flexible schedule and the ability to work from anywhere

• Collaborative and supportive team environment, with a focus on teamwork and open communication
• Dynamic and patient-centric organization, with a focus on delivering exceptional patient experiences

Compensation, Perks, and Benefits

* Competitive salary and excellent benefits package, including health, vision, and dental insurance, long-term disability insurance, life insurance, and 401K plan with employer match

• 100% remote work opportunity, with a flexible schedule and the ability to work from anywhere
• Opportunities for professional growth and development, with a focus on delivering exceptional patient experiences

How to Apply

To apply, please complete the Culture Index Candidate Assessment: portal.cultureindex.com/public/survey/general/0BFB8F0000 We're excited to hear from you! Even if you don't feel like a perfect match, we'd love to hear from you. Apply now and join our team at arenaflex! Apply for this job