Experienced E-Commerce Customer Service Associate (Seasonal) – West Coast Hours

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a fine jewelry company, we're committed to providing top-notch service to our customers, and we're seeking a talented E-Commerce Customer Service Associate to join our team. This is a temporary, full-time position that will start in July 2025, covering our West Coast hours. The ideal candidate will be based in California and will work remotely, Monday through Friday, from 9:30am to 6:00pm PST.

About arenaflex

arenaflex has been a leader in the fine jewelry industry for over 20 years, with a reputation for excellence and a commitment to quality. Founded in Brooklyn, NY, we've grown into a beloved destination for gifts and jewelry, with a loyal customer base that spans the globe. Our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry, which is made in our Brooklyn studio using ethically sourced materials and conflict-free stones. We're proud to be a member of the CFDA, certified Made in New York, and No Dirty Gold.

Our Values

At arenaflex, we're guided by a set of core values that shape everything we do:

• We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity.
• We believe in making and selling things people will want to keep forever and will bring continuous joy.
• We believe in doing everything we can ourselves.
• We believe in always thinking of the long game and not focusing on a quick profit.
• We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
• We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Key Responsibilities

As an E-Commerce Customer Service Associate, you'll be responsible for providing exceptional and personalized service to our customers via email, social media channels, and live chat. You'll navigate multiple order management systems, as well as substantial catalogs of Google documents and sheets, to provide and follow up on order status and product details. You'll also learn our "voice" and customer service culture to support long-term customer relationships. Some of your key responsibilities will include:

• Providing exceptional and personalized service to customers via email, social media channels, and live chat within a 24-hour SLA window.
• Navigating multiple order management systems, along with substantial catalogs of Google documents and sheets, to provide and follow up on order status and product details.
• Learning our "voice" and customer service culture to support long-term customer relationships.
• Strong command of multiple communication styles: social media, chat, and email, ability to navigate and switch between coverage assignments as needed.
• Providing styling and jewelry care advice to customers with a strong knowledge of our products.
• Brainstorming ways to create out-of-this-world customer experiences with your manager and team members.
• Helping cultivate a warm and inviting culture in order to assist our customers; clearly communicating policy and offering friendly assistance in all customer interactions.
• Displaying a command of product knowledge, procedure, and policy to resolve any and all customer questions.
• Communicating daily via Slack and email with store, merchandising, inventory, fulfillment, and shipping teams to process, cancel, change, and update order details following trained procedures.
• Ability to think clearly and provide issue resolutions to customer concerns in the kindest and most efficient way possible.

Our Ideal Candidate

We're looking for a talented and experienced E-Commerce Customer Service Associate who shares our passion for delivering exceptional customer experiences. Our ideal candidate will have:

• 1+ year(s) of experience in E-commerce Customer Service.
• A positive attitude with an all-hands-on-deck team mentality.
• Ability to work in a fast-paced environment with flexibility in various areas of coverage.
• Problem-solving skills.
• Computer savvy.
• Empathetic, genuine, honest, encouraging, and kind.
• Experience with jewelry or luxury brands is a plus.
• Experience using Kustomer is a plus.

What We Offer

As an E-Commerce Customer Service Associate at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Flexible work arrangements, including remote work options.
• Access to our comprehensive training program.
• Discounts on arenaflex products and services.
• Recognition and rewards for outstanding performance.

How to Apply

If you're passionate about delivering exceptional customer experiences and share our values, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply To this Job Apply for this job