Experienced Customer Solutions Supervisor – Collections Team Lead

At arenaflex, we're on a mission to revolutionize the way people interact with financial services. As a Customer Solutions Supervisor, you'll play a vital role in helping us achieve this goal by leading a team of customer service representatives who are dedicated to resolving payment issues and providing exceptional service to our customers.

About arenaflex

arenaflex is a customer-centric, leading digital financial services company that's passionate about innovative financial solutions and passionate customer service. We're committed to "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. With a focus on diversity and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to grow.

The Opportunity

As a Customer Solutions Supervisor, you'll have the opportunity to lead a team of customer service representatives who are dedicated to resolving payment issues and providing exceptional service to our customers. You'll work closely with your team to develop and implement strategies to improve customer satisfaction, reduce delinquency rates, and increase revenue. You'll also be responsible for coaching and developing your team members to ensure they have the skills and knowledge they need to succeed in their roles.

The Work Itself

As a Customer Solutions Supervisor, your primary responsibilities will include:

• Coaching and developing your team members to improve their performance and achieve their goals
• Providing guidance and support to your team members as they work with customers to resolve payment issues
• Analyzing business metrics to identify areas for improvement and developing strategies to address them
• Assigning work to agents and assisting them as needed in resolving delinquent account issues
• Exceeding objectives provided periodically by Customer Solutions leadership
• Training and developing analysts, collectors, peer-to-peer, and newer supervisors through 1:1 coaching, phone monitoring, and audits
• Working evenings and weekends when required

The Skills You Bring

To be successful in this role, you'll need to have:

• 1+ year of experience in customer care call center environments
• Collections experience required
• Leadership experience strongly recommended
• Ability to multitask and manage time effectively
• Ability to effectively coach and develop individuals and teams
• High school diploma or equivalent required; associate or bachelor's degree in a business-related discipline preferred

How We'll Have Your Back

At arenaflex, we're committed to supporting our employees in their personal and professional growth. Our compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits, plus additional incentives that are designed to meet your needs and those of your family. Some of the benefits you can expect as an arenaflex employee include:

• Time Away: 20 paid time off days, 11 paid holidays, and 8 hours of volunteer time off yearly
• Planning for the Future: industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs
• Supporting your Health & Well-being: flexible health and insurance options, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program
• Building a Family: adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
• Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs
• Other compensations: depending on the role, you may be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity

Who We Are

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.

Base Pay Range

$60,000 - $75,000 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation

This position is eligible to participate in a variable incentive plan. If you're passionate about customer service and leadership, and you're looking for a challenging and rewarding role, we encourage you to apply for this position. Join our team at arenaflex and help us revolutionize the way people interact with financial services. Apply To this Job Apply for this job