Experienced Full Stack Customer Care Representative – Loyalty Program Support

At arenaflex, we're on a mission to deliver exceptional customer experiences through our innovative loyalty marketing solutions. As a global leader in the industry, we've built a reputation for excellence, and we're now seeking a talented and customer-focused individual to join our team as a Full Stack Customer Care Representative. In this role, you'll have the opportunity to work with some of the world's most well-known brands, leveraging your exceptional communication skills to promote loyalty brand building and drive customer insights.

Why You'll Love Working at arenaflex

We're a values-driven company that prioritizes our teammates' well-being and career growth. Our mission is to grow enterprise value through loyalty for our clients, and every role within arenaflex contributes to achieving this mission. We're proud of our fun, high-trust, and transparent workplace culture, which includes a hybrid work environment, personal holidays, casual dress code, and a focus on diversity and inclusion.

About the Team and What We'll Build Together

As a member of our arenaflex Contact Center team, you'll have the unique opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Join our winning arenaflex Contact Center team, where you'll have the ability to consistently leverage your superior communication skills in the loyalty marketplace.

Key Responsibilities:

* Learn specific client loyalty program guidelines to provide accurate and helpful information to customers

• Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
• Approach each day with a positive, professional, customer-centric, and team-oriented attitude
• Act with integrity at all times, maintaining confidentiality and adhering to company policies and procedures
• Communicate in a clear, concise, and helpful manner both verbally and in writing
• Take ownership of customer inquiries while working toward a resolution, de-escalating as necessary through effective communication and problem-solving skills
• Efficiently use all internal systems and resources, working independently without the heavy need to rely upon your team or supervisor
• Adhere to schedules and company policies and procedures, escalating any issues or concerns that are unable to be resolved through normal efforts

What You Need to Be Successful:

* High school diploma or equivalent required

• Ability to attend a 7-week Training Program (remotely) with 100% attendance
• Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• 1+ year of customer service experience (or equivalent experience)
• Strong customer service orientation with external/internal customers
• Collaborative nature to work within assigned team
• Good problem-solving ability to effectively guide customers through solutions
• High level of accuracy and attention to detail
• A "whatever it takes" attitude to care for customers
• Ability to be flexible regarding changes in work processes and environment
• Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
• Strong verbal, written, and listening communication skills
• Flexibility with scheduling, including weekends
• Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
• 2+ years of customer service experience preferred
• Strong home wifi connection, and quiet home office environment

Our Teammates Are at the Heart of Everything We Do

At arenaflex, we prioritize our teammates' well-being and career growth. We offer a comprehensive benefits package, including:

• Robust health insurance and benefits options
• Free fitness programs like PeerFit
• Generous vacation time for yourself
• Competitive pay
• 401k matching
• Annual profit sharing and bonuses
• Opportunities for career growth and advancement

We're a Place for All

We don't just accept differences – we embrace, share, and celebrate them! Employment at arenaflex is based solely on a person's merit and qualifications, directly related to professional competence. We're fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day.

Join Our Team!

This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. We can't wait to welcome you to the arenaflex team! Apply to this job Apply for this job