Experienced Medical Customer Service Representative – Remote Opportunity at arenaflex
Job Highlights:
* Competitive salary
- Remote work opportunity
- Immediate openings available
- Full-time position
- arenaflex is an equal opportunity employer
About arenaflex:
arenaflex is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient experiences and driving revenue cycle performance. Our team of passionate professionals is committed to making a positive impact in the lives of our patients and clients. We are seeking an experienced Medical Customer Service Representative to join our remote team, where you will play a vital role in helping patients navigate their financial responsibilities and providing exceptional customer service.
Job Summary:
As a Medical Customer Service Representative at arenaflex, you will be responsible for assisting patients with understanding their financial responsibilities, resolving outstanding balances, and providing exceptional customer service. You will work in a fast-paced call center environment, adhering to standardized productivity goals and following established procedures to resolve patient account balances. If you are a goal-driven, hard-working individual with excellent communication and customer service skills, we invite you to apply for this exciting opportunity.
Key Responsibilities:
* Help patients understand financial responsibility in a helpful and non-threatening manner
- Take inbound and make outbound calls to patients regarding outstanding balances
- Meet or exceed established metric goals
- Follow established procedures to resolve patient account balances:
+ Identify consumer payment plans + Utilize call scripts provided + Set up consumer payments over the phone + Document all conversations electronically on company and/or client systems
- Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Provide information to Client Services as needed
- Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements:
* High School Diploma or equivalent
- Willingness to submit for a background check
- Characterize high integrity
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications:
* Ability to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
- Time management and sound decision-making skills
- Positive attitude and demonstrate teamwork
- Strong organizational and problem-solving skills
- Provide excellent customer service in a variety of situations, including those that escalate
- Ability to use strong attention to detail and data management skills
What We Offer:
* Full comprehensive Paid Training Program (3+ weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Work Environment and Company Culture:
arenaflex is committed to creating a positive and supportive work atmosphere, where our employees feel valued and empowered to succeed. Our remote team is collaborative and dynamic, with a focus on delivering exceptional patient experiences and driving revenue cycle performance. We offer a comprehensive training program, ongoing support, and opportunities for growth and development.
Compensation:
* Competitive salary range: $15-$17 based on experience
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to discussing how you can become a vital part of our success story.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class. Apply for this job