Experienced Medical Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Medical Customer Service Representative, you'll play a vital role in supporting our dedicated accounts, providing top-notch service to our customers, and driving business growth. If you're passionate about delivering world-class customer service, have a strong background in medical claims, and are looking for a remote opportunity with a dynamic company, we encourage you to apply.

About arenaflex

arenaflex is a leading provider of innovative customer service solutions, leveraging cutting-edge technology to interact and solve problems every day. Our team is dedicated to delivering first-class customer experiences, and we're seeking talented individuals like you to join our progressive customer service team. As a remote employee, you'll enjoy the flexibility and freedom to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Job Description

As a Medical Customer Service Representative, you'll be responsible for handling inbound calls, emails, or chat support for a single account, gathering and verifying customer information, and documenting it inside our systems. This role requires a strong and diverse skillset, including:

• Handling inbound calls, emails, or chat support for a single account
• Gathering and verifying customer information
• Documenting customer interactions inside our systems
• Providing exceptional customer service and resolving issues in a timely and professional manner
• Collaborating with our team to achieve business objectives and drive customer satisfaction

Key Responsibilities

* Handle inbound calls, emails, or chat support for a single account

• Gather and verify customer information
• Document customer interactions inside our systems
• Provide exceptional customer service and resolve issues in a timely and professional manner
• Collaborate with our team to achieve business objectives and drive customer satisfaction
• Meet or exceed performance metrics and quality standards
• Stay up-to-date with product knowledge and industry trends

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of experience in medical claims or customer service
• Excellent verbal and written communication skills
• Ability to deal with upset customers and de-escalate situations
• Exceptional attention to detail and ability to multitask
• Ability to navigate multiple systems with your computer
• Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment
• Must be able to pass a background check
• Must have experience in a high call volume environment

Preferred Qualifications

* Experience with Genesys Phone Systems

• Previous call center experience
• Previous experience working remotely
• Basic technical support experience

Job Requirements

* Must be available to train on weekdays

• Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
• Must have open availability 24/7 to work shifts inside our company's hours of operation
• Attendance is vital
• A quiet place to work at home with a locked door is required to prevent background noise on calls

Tech Requirements

* Desktop Windows Computer (NO MACs or Chrome Book)

• Processor: Intel i3, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
• 8GB RAM as a floor, 16GB RAM preferred
• Dual Monitor
• A high-quality USB headset
• To be hardwired in at all times
• Minimum internet speeds of:

+ 20Mbps Download + 10Mbps upload + LESS than 20ms ping stability + No Spectrum

Compensation and Benefits

* Pay Rate: $15.00 hourly

• Medical, Dental & Vision
• Benefits-eligible on the first of the month after 60 days of employment
• Sick time eligible after 6 months of employment
• 401k with Company Match eligible after 1 year of employment
• Perfect Attendance Quarterly Bonus
• arenaflex is a W4 employer, we do NOT hire independent contractors

Why Join arenaflex?

* Enjoy the flexibility and freedom of a remote work environment

• Be part of a dynamic and supportive team
• Develop your skills and career with ongoing training and development opportunities
• Enjoy a competitive compensation package and benefits
• Work with a company that values customer satisfaction and employee well-being

How to Apply

If you're passionate about delivering world-class customer service and have a strong background in medical claims, we encourage you to apply. Please submit your application today, and we'll be in touch to discuss your qualifications further. Apply Now Apply for this job