Experienced Bilingual Canadian French/English Customer Expert – Work From Home Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading global digital business services company, we're committed to delivering exceptional customer experiences that drive loyalty and growth. We're now seeking an experienced Bilingual Canadian French/English Customer Expert to join our team and help us achieve this vision.

About arenaflex

arenaflex is a global digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

At arenaflex, we offer a range of benefits that make us an attractive employer of choice. These include:

• Paid Training: We invest in our employees' development and provide comprehensive training to help them succeed in their roles.
• Competitive Wages: We offer competitive salaries that reflect the value we place on our employees' skills and experience.
• Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and offer paid time off to help our employees recharge and pursue their passions.
• Employee Wellness and Engagement Programs: We're committed to supporting our employees' physical and mental well-being, and offer a range of programs to promote engagement and teamwork.

The Role

As a Bilingual Canadian French/English Customer Expert, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. You'll have the chance to grow and challenge yourself, and discover your potential can take you anywhere you want to go.

Responsibilities

Your main responsibility as a Customer Experience Specialist will be to find innovative ways to respond to varying questions, issues, and concerns. This will involve:

• Providing customer support to customers via telephone and/or Internet, e.g., instant message, email.
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
• Moving customers to the appropriate Product Support Specialist for product or service-related issues.
• Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries.
• Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems.
• Escalating issues to the appropriate resource when unable to resolve problems in a reasonable amount of time.
• Following up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues.
• Updating customer information and ensuring accurate entry of contact information.
• Meeting standards of job, such as quality standards, adherence to schedule, and average handle time.
• Providing guidance and/or mentoring to less experienced associates.
• Other related duties assigned as needed.

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment.
• Excellent customer service skills that build high levels of customer satisfaction.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Proficient in PC operation and navigation.
• Demonstrates effective people skills and sensitivities when dealing with others.
• Ability to work both independently and in a team environment.
• Excellent communications skills, both oral and written.
• Ability to work in a constantly changing and fast-paced environment.
• Ability to stay composed and objective.
• Organization and work prioritization skills.

Work from Home Requirements

To work from home, you'll need:

• Internet Requirements:

+ Minimum subscribed download rate equal or exceeds 15.0 Mbps. + Minimum subscribed upload rate equal or exceeds 5.0 Mbps. + ISP must have no packet loss and ping under 50ms. + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.

• Proof of internet speed required.
• Clean and quiet workspace.

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and respectful of all employees.

Apply Now!

If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply to this job Apply for this job