Experienced Bilingual Spanish/English Customer Experts - Remote Work Opportunity at arenaflex

As a leading global digital business services company, arenaflex is committed to delivering innovative solutions that simplify, accelerate, and secure the way people live and work. With a presence in over 80 countries and a team of over 500,000 passionate and inspired individuals, arenaflex is dedicated to making a positive impact on our communities, clients, and the environment.

About arenaflex

arenaflex is a global leader in digital business services, providing cutting-edge solutions that help the world's top brands streamline their operations and achieve their goals. Our team of experts is passionate about delivering exceptional results, and we're committed to creating a work environment that's collaborative, engaging, and rewarding.

Benefits of Working with arenaflex

As a valued member of our team, you'll enjoy a range of benefits that will enhance your career and personal life. These include:

• Paid Training: We invest in your growth and development, providing comprehensive training programs to help you succeed in your role.
• Competitive Wages: Our compensation packages are designed to recognize your skills and experience, and we offer a range of benefits to support your financial well-being.
• Full Benefits: Our comprehensive benefits package includes medical, dental, vision, 401(k), and more, ensuring you have the support you need to thrive.
• Paid Time Off: We believe in work-life balance, and our paid time off policy allows you to recharge and pursue your passions.
• Employee Wellness and Engagement Programs: We're committed to your well-being, offering a range of programs to support your physical and mental health, as well as your personal and professional growth.

Teleperformance and You

As a key contributor to our team, you'll play a vital role in delivering exceptional customer experiences. You'll work in a collaborative and engaging environment, interacting with people from diverse backgrounds and cultures. With a focus on innovation and customer satisfaction, you'll have the opportunity to grow and develop your skills, and discover new possibilities for your career.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit, and we're committed to helping you achieve your goals.

Responsibilities

As a Bilingual Spanish/English Customer Expert, you'll be responsible for:

• Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns.
• Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns.
• Calmly attempting to resolve and de-escalate any issues.
• Escalating interactions when necessary and appropriate.
• Responding to requests for assistance and/or possible processing payments.
• Tracking all call-related information for auditing and reporting purposes.
• Providing feedback on call issues.
• Meeting sales objectives as defined.

Qualifications

We're looking for fearless individuals who are inspired to deliver exceptional results. To succeed in this role, you'll need:

• Bilingual Spanish/English language skills.
• A minimum of 6 months of customer service experience.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• 6 months of Call Center experience, preferred.
• Logical problem-solving skills.
• Availability to work various shifts.
• Ability to use Windows operating systems.
• Organization and work prioritization skills.
• 6 months of sales experience minimum.
• Ability to work independently.
• Ability to work in a constantly changing and fast-paced environment.
• Ability to stay composed and objective.
• Strong listening skills.
• Superior negotiating skills.

Work from Home Requirements

To work from home, you'll need:

• A minimum subscribed download rate of 12.0 Mbps.
• A minimum subscribed upload rate of 3.0 Mbps.
• An ISP with no packet loss and ping under 50ms.
• Proof of internet speed required.
• A clean and quiet workspace.

Employment Type

This is a full-time opportunity, and we're excited to welcome the right candidate to our team.

Submit Your Application

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