Experienced Full Stack Customer Solutions Manager – WWPS SLG/EDU, Central Territory
Are you a seasoned professional with a passion for shaping the future of the State and Local Government and Higher Education industry? Do you have a strong background in project and program management, with a keen eye for innovation and a knack for building trust with executives and project team members alike? Are you a problem solver with a drive to foster cloud adoption in alignment with your customer's goals? If so, we invite you to join arenaflex as a Customer Solutions Manager (CSM) on our Worldwide Public Sector, State and Local Government and Education team.
About arenaflex
arenaflex is a global leader in cloud computing, providing a comprehensive and broadly adopted cloud platform that empowers businesses to innovate and grow. Our team of experts is dedicated to helping customers realize sustained business value by accelerating their cloud transformation journey. As a CSM, you will be part of a diverse, global community of professionals who deliver cloud solutions that influence business and IT transformation for our customers.
Key Responsibilities
As a Customer Solutions Manager, you will be responsible for helping customers realize sustained business value by accelerating their cloud transformation journey. Your key responsibilities will include:
- Value Realization: Identifying and accelerating the customer's realization of value throughout the cloud lifecycle through the adoption of arenaflex services, partner solutions, and best practices.
- Enablement: Helping customers achieve organizational readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, and training partners.
- Governance: Establishing and maturing operating models/structures to drive scale and long-term success through the application of arenaflex frameworks and mechanisms.
A Day in the Life
As a CSM, you will be empowered by an inclusive environment, work/life harmony, and career advancement opportunities. You will balance your time between directly engaging with customers, partners, internal arenaflex teams, and services to help our customers on their successful journey in the arenaflex Cloud. You will work across arenaflex to apply your technical, business, and program management expertise to solve complex and challenging technology problems for our customers.
Working Backwards from the Customer
You will define opportunities that are strategic to the customer's cloud journey, including large-scale migrations, data analytics, digital transformation, and modernization. You will create, manage, and deliver business and technology projects, navigating risks or roadblocks and executing in an ambiguous and changing environment.
Sharing Best Practices
You are expected to share best practice learnings into reusable assets for internal reuse, supporting the evolution of the arenaflex customer experience and/or Customer Solutions Manager discipline.
Certification and Travel
You are expected to pass the Certified Solution Architect, Associate level, within the first 6 months of employment. This position may require 25% - 40% travel, dependent on geography and time of year.
About the Team
Our Worldwide Public Sector CSMs are advocates that help customers invent and build in the cloud. We work backwards from the customer, diving deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys. Guided by facts and data, we inform priorities and influence the customer, arenaflex service, and best practices. We focus on excellence, taking pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes. We simplify and agilize, bringing clarity to complexity and enabling experience-based learning and iterative approaches to demonstrate results and value.
Inclusion, Diversity & Equity
We take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.
Why arenaflex?
arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at arenaflex, it's our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Diverse Experiences
arenaflex values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Your Future Starts Here
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
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