Experienced Customer Success Professional – Developer Tools and Software Engineering
At arenaflex, we're revolutionizing the way modern software engineering teams write and review code every day. Our cutting-edge platform, Graphite, is designed to help engineers write and review better pull requests, stay unblocked, and ship faster. As a highly motivated and solutions-driven Customer Success Professional, you'll play a pivotal role in scaling our customer support and sales efforts, driving growth, and shaping the future of arenaflex.
About arenaflex
arenaflex is a small-but-mighty team of 40+ based in Manhattan in the heart of Soho, with a passionate and rapidly growing group of users at top engineering orgs like Datadog, Vercel, Ramp, and Snowflake. We've raised a $52mil Series B, led by Christine Esserman, following a previous $20mil Series A from Peter Levine at Andreessen Horowitz. Our culture centers on putting people first, applying science and craft, practicing disciplined ambition, and giving ownership – both literally (with equity) and in the responsibility and scope you'll have as a part of our early team.
Our Mission
We're on a mission to make well-designed, high-quality developer tooling accessible to everyone. Our platform, Graphite, is modern code review for fast-moving teams, and we're looking for a talented Customer Success Professional to help us scale our customer support and sales efforts.
The Role
As a Customer Success Professional at arenaflex, you'll be an early member of our GTM team and have an outsized impact on the company's future scale and growth. Your primary responsibilities will include:
- Spearheading the development and implementation of our customer success strategy, including building our team from the ground up, perfecting our communications to customers, building engagement in Graphite, closing renewals, and exploring expansion opportunities
- Working closely with the sales and solutions engineering teams to build a first-class onboarding and deployment experience onto Graphite in the first 90 days after contract close
- Providing exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and building strong relationships over time while educating customers on our platform
- Creating scalable processes that others can follow, building strong cross-functional relationships, and helping to define a strong support team culture
What We're Looking For
We're seeking a highly motivated and solutions-driven Customer Success Professional with a demonstrated track record of supporting customers of developer tools, with 3-10 years of experience in similar roles. You'll need to possess:
- Excellent written, verbal, and visual communication skills
- Organized, quantitative, and iterative – constantly tracks, measures, and improves upon their own processes
- Scrappy and autonomous – solves problems independently and efficiently
- Ownership mentality – demonstrated willingness to go above and beyond and roll up your sleeves to achieve desired outcomes
Life at arenaflex
We're excited to offer a competitive compensation package, including:
- Competitive salary ($140k-180k) + equity depending on experience
- Role trajectory: We're excited to build a team whose roles, responsibilities, and comp grow as we do
- Health and wellness: Top-tier health, dental, and vision coverage and 16 weeks paid parental leave for new parents
- Time to decompress: We ask that our team take 4 weeks of vacation a year to unplug and unwind in addition to all federal holidays
- Relocation expenses: We're an in-person, NYC-based team, and we're happy to help with your relocation expenses!
- The team that eats together: Company-paid lunch, snacks, and coffee during workdays
- Commuter perks: Ride around NYC with an Unlimited MetroCard, on us
- 401(k): Helps you save for retirement
Join Our Team
As a team, we're very aware of the systemic structural issues that have created inequalities for many communities, especially in the tech industry. We recognize that women and underrepresented minorities are statistically less likely to apply for a role that they feel unqualified for. If you're interested in this role but you're concerned about not meeting all requirements, we encourage you to apply anyway – we'd love to get to know you and see if there's a place for you here at arenaflex! Apply to this Job Apply for this job