Experienced Customer Service Technical Associate – Remote Opportunity

Join arenaflex, a global leader in professional information services, as a Customer Service Technical Associate and be part of a dynamic team that makes a difference every day. As a key member of our Service Excellence Team, you will play a vital role in delivering high-quality, speedy, personable, and conversational support to our customers, ensuring their experience with arenaflex's products is delightful.

About arenaflex

arenaflex is a global technology company that provides expert software and information solutions to the world's leading professionals. We empower our customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our mission is to help professionals improve the way they do business and solve complex problems with our range of digital solutions and services.

The Role

As a Customer Service Technical Associate, you will be responsible for resolving customer questions and issues through phone, email, and chat for system or content issues. You will take ownership of customer cases from beginning to end, recording client interactions in our customer relationship database. You will also participate in projects and process improvement initiatives as needed, provide general reports to management as requested, and participate in product testing and review as needed.

Key Responsibilities:

* Effectively resolve customer questions and issues through phone, email, and chat for system or content issues

• Take ownership of customer cases from beginning to end
• Record client interactions in our customer relationship database
• Participate in projects and process improvement initiatives as needed
• Provide general reports to management as requested
• Participate in product testing and review as needed
• Secure and keep confidential product and customer data

Work Environment and Culture

arenaflex is committed to creating a welcoming environment and equitable opportunities for all employees, regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. Our company values diversity, equity, and inclusion, and we strive to provide a workplace where everyone feels valued, respected, and empowered to succeed.

Benefits and Perks

arenaflex offers a comprehensive benefits package that includes:

• Medical, dental, and vision plans
• 401(k) plan
• FSA/HSA
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave
• And many more!

Requirements:

* Minimum Qualifications: + Associate's degree in a business-related field + 1 year of experience in accounting or tax + 2 years of experience in any type of customer service role

• Ability to commute to the office in Kennesaw, Georgia or Wichita, Kansas every Tuesday and Wednesday
• Available for overtime
• Preferred:

+ Educational background in Business, Accounting, or Finance + Experience working with CCH tax and accounting software + Tax preparation or accounting experience + Experience working in a help desk or customer support environment + Use of SalesForce.com

Skills and Competencies:

* Knowledge of tax, accounting, and audit principles, practices, and legislation/regulations

• Computer and internet skills, including Microsoft Office
• Service orientation - high commitment to meeting the needs of customers and colleagues
• Ability to diffuse and provide effective resolution to customer complaints
• Travel requirements: None

Career Growth Opportunities:

arenaflex offers a range of career growth opportunities, including:

• Professional development and training programs
• Mentorship and coaching
• Opportunities for advancement and promotion
• A dynamic and supportive work environment

Why Join arenaflex?

* Make a real difference in the lives of millions of people

• Work with a global team of talented and dedicated professionals
• Enjoy a comprehensive benefits package and competitive compensation
• Develop your skills and competencies in a dynamic and supportive work environment
• Be part of a company that values diversity, equity, and inclusion

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you shortly.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

GDPR Careers Privacy and Cookies:

arenaflex wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice, we explain what personal information we collect, use, and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Apply Now:

Don't miss out on this exciting opportunity to join arenaflex as a Customer Service Technical Associate. Apply now and take the first step towards a rewarding and challenging career with a global leader in professional information services. Apply for this job