Experienced Full Stack Customer Service Representative – Order Processing and Sales Support

Join the Team at Blithequark: Where Customer Satisfaction Meets Innovation

Blithequark is a dynamic and forward-thinking organization dedicated to delivering top-notch solutions and services to its valued customers. As a leader in the industry, we are committed to fostering a culture of excellence, innovation, and customer satisfaction. We are currently seeking an experienced and highly skilled Customer Service Representative to join our team in a full-time capacity. As a key member of our sales support team, you will play a vital role in ensuring seamless order processing, exceptional customer service, and driving business growth.

Job Summary

We are looking for a detail-oriented and customer-focused individual to fill the role of Customer Service Representative. The successful candidate will be responsible for processing customer orders, facilitating purchase orders, and providing exceptional support to our account managers and customers. This is an excellent opportunity for a motivated and organized individual to join our team and contribute to the success of Blithequark.

Key Responsibilities

• Operate and understand the Blithequark Operating System for quotation and order entry, ensuring accurate and efficient processing of customer orders.
• Enter orders generated by account managers, making tickets, and taking them to scheduling.
• Verify and check all orders over $5000 for accuracy, ensuring compliance with company policies and procedures.
• Document and arrange all releases from inventory, file tickets for completed jobs, and manage internal forms.
• Develop a thorough understanding of production capabilities and product offerings to provide informed support to customers and account managers.
• Evaluate and verify purchase order correspondence with quotations, collaborating with account managers to resolve any discrepancies.
• Prepare materials for return to customers, document Haz-Mat orders, and manage marketing materials.
• Assume account manager responsibilities in their absence, including checking emails and voicemails, and making relevant decisions.
• Assist the estimating department as needed, and perform additional tasks and duties as required by the Director of Sales.
• Work in compliance with Safe-Well policies and procedures, prioritizing customer safety and well-being.

Essential Qualifications

Education

• High School Graduate or General Education Degree (GED) required.
• Associate's Degree (two-year college or technical school) preferred.
• Bronze designation on ACT will be considered in lieu of high school equivalency.

Experience

• 2+ years of experience in customer service, sales support, or a related field.

Computer Skills

• Proficiency in Microsoft Suite, with strong typing and computer skills.

Certifications & Licenses

• No specific certifications or licenses required, but relevant training or certifications are an asset.

Skills and Competencies

• Accuracy: Ability to perform work accurately and thoroughly, with attention to detail.
• Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral: Ability to communicate effectively with others using the spoken word.
• Communication, Written: Ability to communicate in writing clearly and concisely.
• Detail Oriented: Ability to pay attention to the minute details of a project or task.
• Financial Aptitude: Ability to understand and explain economic and accounting information.
• Organized: Possessing the trait of being organized or following a systematic method of performing a task.
• Project Management: Ability to organize and direct a project to completion.
• Problem Solving: Ability to find a solution for or to deal proactively with work-related problems.
• Safety Awareness: Ability to identify and correct conditions that affect employee safety.
• Time Management: Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure: Ability to complete assigned tasks under stressful situations.

Physical Demands

• Lift/Carry: Ability to lift/carry up to 10 lbs occasionally.
• Stand: Ability to stand for long periods.
• Walk: Ability to walk occasionally.
• Sit: Ability to sit for long periods.
• Manually Manipulate: Ability to manually manipulate objects.
• Reach Outward: Ability to reach outward.
• Reach Above Shoulder: Ability to reach above shoulder.

Work Environment

Blithequark's work environment is a manufacturing office setting, climate-controlled, with a focus on employee comfort and well-being.

Compensation and Benefits

We offer a competitive salary range of $14.00 - $18.58 per hour, along with a comprehensive benefits package, including:

• 401(k) and 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule

Our standard schedule is Monday to Friday, 8 hours per day, with a day shift.

Why Join Blithequark?

At Blithequark, we value our employees and offer a dynamic and supportive work environment that encourages growth, learning, and innovation. As a Customer Service Representative, you will have the opportunity to:

• Develop valuable skills and expertise in customer service and sales support.
• Work with a talented and dedicated team to drive business growth and success.
• Contribute to the development of new processes and procedures to enhance customer satisfaction.
• Enjoy a comprehensive benefits package and competitive salary.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to join our team at Blithequark. We look forward to hearing from you!