Experienced Customer Service Representative - Reno/Tahoe Airport

At arenaflex, we're not just a company - we're a team of passionate individuals working together to provide exceptional customer experiences. As a Customer Service Representative at arenaflex, you'll be at the forefront of delivering outstanding service to our customers, ensuring their needs are met and exceeded. If you're a people person with a passion for providing top-notch service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. With a commitment to excellence and a passion for customer satisfaction, we've been named one of the top places to work. Our vision is to be the world's best and most trusted mobility company, and we're looking for talented individuals like you to join our team.

Job Summary

We're seeking an experienced Customer Service Representative to join our team at the Reno/Tahoe Airport branch. As a Customer Service Representative, you'll provide exceptional service to our customers, both in-person and over the phone. You'll be responsible for assessing customer needs, providing directions and general assistance, and ensuring a seamless rental experience. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you!

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Providing a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meeting and greeting customers in a friendly and timely manner
• Providing directions and general assistance
• Assisting to assess condition of rental upon return
• Processing returns, check-ins, and exit kiosk transactions
• Effectively marketing the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understanding and communicating rental terms and conditions, vehicle features, and other services
• May sell optional protection products, upgrades, fuel options, and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

To be successful as a Customer Service Representative at arenaflex, you'll need:

• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service and sales experience in retail, guest service, or hospitality
• Must have a current and valid driver's license
• No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (i.e. DUI, DWI)
• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive salary
• Paid time off
• Employee discount
• Retirement savings plan including 401(k) with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development opportunities

Work Environment and Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our Reno/Tahoe Airport branch is a dynamic and fast-paced location that requires a high level of customer service and attention to detail. If you're a team player who thrives in a fast-paced environment, we want to hear from you!

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex. Apply To This Job

Equal Opportunity Employer/Disability/Veterans

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, customers, and business partners. If you have any difficulty using our online system and need an accommodation due to a disability, please contact us at [email protected]. Apply for this job