Inside Sales Representative, Elatec - West Coast (PST Time Zone)

Allegion is a global leader in security solutions, dedicated to pioneering safety and security. The Inside Sales Representative will drive prospecting efforts, manage leads, and provide comprehensive pre- and post-sales support to Regional Sales Managers, ensuring a seamless sales experience for clients.

Responsibilities

• Lead Generation: Identify and qualify potential customers through various channels, including online research, social media, and industry events
• Inbound Lead Response: Promptly respond to inbound leads and inquiries via phone, email, and other communication channels
• CRM Management: Maintain accurate and up-to-date records of all prospecting activities and customer interactions in the CRM system
• Follow-up: Schedule and conduct follow-up activities to nurture leads and convert them into sales opportunities
• Proposal Preparation: Assist in preparing proposals, quotes, and presentations for potential clients
• Product Information: Provide detailed product information and respond to customer queries to support the sales process
• Scheduling: Coordinate and schedule meetings, demos, and presentations for the Regional Sales Managers
• Research: Conduct market research to gather information on competitors, industry trends, and potential clients
• Order Processing: Ensure timely and accurate processing of customer orders and follow up on order status
• Customer Onboarding: Assist in onboarding new customers, ensuring they have all necessary information and resources
• Issue Resolution: Address and resolve customer issues and concerns promptly and effectively
• Excellent Product Knowledge: Work collaboratively with technical team to assist customers in technical product understanding
• Customer Training: Provide training and support to customers on product usage and best practices
• Relationship Building: Build and maintain strong relationships with existing customers, understanding their needs and ensuring high levels of customer satisfaction
• Renewals and Upselling: Identify opportunities for renewals and upselling additional products or services to existing customers
• Feedback Collection: Gather customer feedback and provide insights to the sales and product development teams to improve offerings and customer experience
• Able to collect and present forecasts and funnel activity at weekly, monthly, and quarterly meetings
• Work collaboratively with Regional Sales Managers, Business Development and Marketing teams and all other internal operations to support the sales team goals
• Always represent Elatec professionally, working positively and effectively with internal resources and external customers

Skills

• Minimum of six months of demonstrated successful experience in a B2B sales role
• High School Diploma or GED required, Technical or Marketing degree preferred
• Ability to understand and analyze customer requirements
• Highly effective verbal, written and interpersonal communication skills
• Fluency in verbal and written English
• Proficiency with a CRM system; Salesforce experience preferred
• Strong interpersonal communication skills
• Proficiency using a PC, including a spreadsheet program (i.e. Excel, Google Sheets, etc.)
• Motivated and self-directed, with the ability to appreciate and meet aggressive goals
• Excellent organizational and time management skills
• Flexibility, with the demonstrated ability to easily adapt to changes within the work environment, delays, or unexpected events
• Ability to work independently as well as part of a team
• Strong problem-solving skills
• Dependability
• Professional demeanor with a high level of respect for others and accountability for one's own actions
• Candidate must live in or be willing to support a PST schedule
• Technical or Marketing degree preferred
• Salesforce experience preferred
• Bilingual Spanish fluency preferred

Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Company Overview