Job Title: Experienced Customer Representative (German-speaking) - Remote - Sport Clothing Industry GW01 at arenaflex

Experience the Power of a Game-Changing Career

Are you ready to join a dynamic and innovative team that's shaping the future of the sport clothing industry? Look no further than arenaflex, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. As a Customer Representative in our Remote hub, you'll be part of a team of game-changers who are powering the brands of the future. Our team is passionate about delivering exceptional customer experiences that go beyond WOW. We're looking for talented individuals who share our vision and are eager to grow and develop their careers.

Career Growth and Personal Development

This is a fantastic opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. Our goal is to create a diverse, inclusive, and authentic workplace for everyone, where you can thrive and reach your full potential.

What You Will Do in This Role

As a Customer Representative on our team, you will:

• Provide first-class customer satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.
• Handle incoming customer contacts (via telephone, email, chat, or social media, reviews), log call details onto call tracking systems, and perform call follow-ups according to procedures.
• Support consumers in the sales and after-sales process by qualification of needs, product recommendation, after-sales support, and additional tasks that result in consumer satisfaction.
• Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client's brand units and/or contact persons.
• De-escalate in case of complaint, offer solutions within Client's procedures, policies, or guidelines, or transfer to the Client's or designated partner for settling and resolution of non-standard cases.
• Ensure correct presentation of the Client's corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels.

Your Qualifications

We're looking for talented individuals who are passionate about delivering exceptional customer experiences. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. To be successful in this role, you'll need:

• Bilingual or proficient in German and advanced English.
• Self-motivated, team player, supportive person, outgoing, and open-minded.
• Active listening/comprehension skills.
• Very good written skills and customer-focused attitude.
• Goal-oriented attitude and time management skills.
• Minimum knowledge of Office pack + Keyboarding skills.

Don't Meet Every Requirement? No Worries!

We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in It for You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week contract: Monday-Friday from 9am to 6pm.
• Salary 18,400 euros gross/year + up to 3,500 euros gross/year in bonus.
• Work remotely anywhere in Spain.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses.

Experience the Best Version of You!

At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."

arenaflex is an Equal Opportunity Employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Ready to Join the arenaflex Team?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job