Experienced Full Stack Customer Operations Specialist – Hybrid Remote Work Opportunity

At arenaflex, we're on a mission to revolutionize the way people interact with our products and services. As a Customer Operations Specialist, you'll play a critical role in delivering exceptional customer experiences, driving business growth, and shaping the future of our company. If you're a highly motivated, customer-centric professional with a passion for innovation and collaboration, we want to hear from you!

About arenaflex

arenaflex is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Our platform empowers clients to shop, enroll, manage, and exchange benefits information more efficiently, making it easier for people to access the financial opportunities they need. With a user-friendly interface and consumer-centric design, our platform provides one place for consumers to access all their benefits.

Join Our Team

As a Customer Operations Specialist at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with our customers, partners, and colleagues to drive business growth, resolve customer concerns, and shape the future of our company. Our team is committed to fostering an inclusive and supportive work environment where everyone feels valued and empowered to succeed.

Key Responsibilities

As a Customer Operations Specialist, you'll be responsible for:

• Responding to customer product inquiries and resolving customer concerns raised during installation, operation, maintenance, or product application/compatibility matters
• Troubleshooting problems with malfunctioning software applications and recommending corrective action
• Documenting customer information and recurring technical issues to support product quality programs and product development
• Facilitating discovery sessions, product overviews, trainings, and renewal project meetings independently
• Creating accurate, concise requirements documentation to support business objectives
• Performing the Annual OE reconfiguration project, including data prep, configuration, onsite testing, and file readiness with limited questions
• Additional responsibilities as required

Essential Qualifications

To succeed in this role, you'll need:

• 3-5 years of experience in data analysis, account management, or technical customer support-related roles
• Related industry knowledge and experience in Health Insurance, Benefits Administration, SaaS, and Healthcare
• Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience
• Self-motivation and ability to complete responsibilities with minimal oversight
• High school diploma or equivalent required

Preferred Qualifications

* Bachelor's degree in a related field (highly preferred)

• Experience working in a cloud-based benefits software environment

Critical Skills

To thrive in our culture, you'll need to possess:

• Customer Focus: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
• Critical Thinking: Thoughtful process of analyzing data and problem-solving to reach a well-reasoned solution
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals
• Business Acumen: Appreciation and understanding of the financial services industry to make sound business decisions
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Compensation and Benefits

arenaflex offers a competitive salary range of $59,970 - $74,960 USD, with the opportunity to earn incentive bonuses based on performance. We also provide a comprehensive benefits package, including:

• Health, dental, vision, and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan with employer-paid cash balance retirement plan (4%)
• Paid time off, including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day
• Paid volunteer time (40 hours per calendar year)

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace where everyone feels valued, empowered, and supported. We believe in:

• Fostering an inclusive and supportive work environment
• Encouraging open communication and collaboration
• Providing opportunities for growth and development
• Recognizing and rewarding outstanding performance
• Supporting our employees' physical, financial, social, and emotional well-being

Equal Employment Opportunity

arenaflex is an equal-opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

arenaflex is committed to the inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference our resources for applicants with disabilities.

Submit Your Application

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