Experienced Customer Service Representative/Dispatcher – Remote Opportunity at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions in the indoor heating and air conditioning industry, we're committed to creating comfort and convenience for our customers. With a rich history dating back to 1979, arenaflex has grown from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. We're now seeking an experienced Customer Service Representative/Dispatcher to join our team in a remote capacity. As a key member of our dispatch team, you'll play a vital role in handling inbound phone calls, scheduling service and maintenance for our Residential Department, and contributing to a positive team atmosphere. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Job Role:

As a Customer Service Representative/Dispatcher at arenaflex, you'll be responsible for:

• Handling inbound phone calls from customers to schedule service and maintenance for our Residential Department
• Maintaining our customer database, ensuring accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates
• Routing technicians based on location to ensure efficient service delivery
• Collaborating with the dispatch team to maintain a positive and productive work environment
• Providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction

Schedule:

* Wednesdays: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)

• Mondays to Fridays: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break), excluding Wednesdays

Qualifications:

* Previous call center experience (at least 1 year)

• Ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills
• Ability to handle high call volumes and work under pressure
• Strong problem-solving and conflict resolution skills
• Familiarity with main cities and locations in Northern Virginia
• Ability to accurately document information into our customer database (Service Titan)

Remote Work Requirements:

* arenaflex will provide a laptop and cell phone

• Candidates must provide:

+ High-speed internet + A quiet workspace with minimal background noise

Benefits and Culture:

* Comprehensive medical, dental, vision, STD, LTD, and life insurance coverage

• 401(k) retirement plan with matching contributions
• 7 paid holidays per year
• Paid vacation and personal days
• Opportunities for continued education and professional growth through periodic classes
• Collaborative and supportive work environment with a focus on teamwork and customer satisfaction

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work in a dynamic and growing industry
• Collaborative and supportive work environment
• Professional growth and development opportunities
• Flexible remote work arrangement

How to Apply:

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now Apply for this job