Experienced Customer Service Representative – Community Outreach and Support

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our community, ensuring that every interaction is positive, informative, and empowering. If you're passionate about making a difference, have a knack for communication, and thrive in a dynamic environment, we invite you to join our team as an Experienced Customer Service Representative – Community Outreach and Support.

About arenaflex

arenaflex is a leading organization that's committed to fostering a culture of inclusivity, respect, and excellence. Our mission is to provide innovative solutions that meet the evolving needs of our community, and we're seeking talented individuals who share our passion for making a positive impact. As a customer-focused organization, we're dedicated to delivering exceptional experiences that exceed expectations.

Job Description

As an Experienced Customer Service Representative – Community Outreach and Support, you'll be the face of arenaflex, interacting with members of the community who seek information, support, and guidance. Your primary responsibilities will include:

• Serving as a liaison between arenaflex and the community, providing information, answering questions, and resolving concerns
• Responding to community inquiries and concerns in a timely, professional, and empathetic manner
• Ensuring that all members of the community understand the adjudication process and their options
• Investigating and attempting to resolve complaints from the public appearing before arenaflex
• Processing cases efficiently, minimizing wait times for the public
• Reviewing, confirming, and ensuring accurate information is provided to members of the community who have been issued summonses
• Assisting in all aspects of processing cases, ensuring timely access to justice for the public

Hybrid Office/Remote Work Schedule

After an initial training period, you'll have the opportunity to work in a hybrid office/remote environment, allowing you to balance your work and personal life while still being an integral part of our team.

Minimum Qualifications

To be considered for this role, you'll need to meet the following minimum qualifications:

• High school graduation or equivalent and three years of experience in community work or community-centered activities
• Education and/or experience that's equivalent to the above

Preferred Skills

While not required, the following skills and qualifications are highly desirable:

• Proficiency in Outlook, Microsoft Word, and Adobe, with knowledge in Excel
• Office experience and a demonstrable background dealing with members of the public
• Excellent oral and written communication skills
• History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably

Public Service Loan Forgiveness

As a prospective employee of arenaflex, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that's free from discrimination and harassment based upon any legally protected status or protected characteristic.

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

• Competitive salary
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision coverage
• Generous paid time off and holidays
• Access to cutting-edge technology and tools
• Opportunities for professional growth and development

Ready to Join Our Team?

If you're a motivated, customer-focused individual who's passionate about making a difference, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join our team and make a positive impact in our community. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job