Experienced Student Loan Advisor – Customer Contact Center Work

At arenaflex, we're committed to providing exceptional customer service and support to our clients. As a result, we're seeking a highly skilled and motivated Student Loan Advisor to join our Customer Contact Center team. This is an exciting opportunity to work in a dynamic and fast-paced environment, where you'll have the chance to make a real difference in the lives of our customers.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the education and financial industries. Our team is dedicated to delivering exceptional customer experiences, and we're passionate about helping our clients achieve their goals. With a strong focus on diversity, equity, and inclusion, we're committed to creating a workplace culture that values and respects the contributions of all our employees.

Job Summary

As a Student Loan Advisor, you'll play a critical role in providing expert guidance and support to our customers as they navigate the complex world of student loans. You'll be responsible for taking incoming calls, using chat, and completing outbound calls to assist customers with answering frequent questions, providing detailed information, processing applications, and resolving any emerging problems that may arise. Your exceptional communication skills, active listening, and empathetic approach will be essential in building trust and rapport with our customers.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls to assist customers with answering frequent questions, providing detailed information, processing applications, and resolving any emerging problems

• Utilize standard technology such as a telephone, email, and web browser to navigate to the appropriate pre-scripted responses and provide basic general and claims-specific information
• Follow established and documented policies and standard operating procedures, such as working within various systems, timekeeping, documentation of calls from end to end, and adhering to ethics and privacy rules
• Assist callers with filling out their application and submitting it electronically to the plan provider for processing
• Complete basic call log, documentation, and related call details for each phone inquiry, such as clicking radio buttons to confirm which scripts were read by the CSR during the call

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High school diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• The ability to effectively work within established key performance indicators/metrics is necessary
• Must have demonstrated excellent interpersonal and leadership skills
• Must be able to multi-task and stay organized while completing simultaneous tasks

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 life insurance, paid for by arenaflex
• Day one of employment, you'll receive paid holidays if you meet the criteria

Work Environment and Company Culture

* arenaflex is a family-oriented and team-driven environment

• We value diversity, equity, and inclusion and are committed to creating a workplace culture that respects and values the contributions of all our employees
• Our team is passionate about delivering exceptional customer experiences and is dedicated to helping our clients achieve their goals

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development opportunities to help you grow and succeed in your career

• We're committed to providing a supportive and inclusive work environment that encourages learning, growth, and innovation

Compensation, Perks, and Benefits

* Competitive salary

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 life insurance, paid for by arenaflex
• Day one of employment, you'll receive paid holidays if you meet the criteria

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex. Apply To This Job Apply for this job