Support Engineer III, Ordering

Overview

Job summary: Are you passionate about enabling millions of customers around the world to buy anything, anywhere, anytime? Do you enjoy working with large scale distributed systems and orchestrating the entire retail ordering workflow? If you are excited about building highly scalable and reliable systems and working with software developers who solve business problems, Refunds Platform within Ordering Services Group could be the right fit for you.

Ordering Service Group is a collection of services that facilitate commerce and manage the lifecycle of an order from cart to delivery and refunds. The Component Reversal Workflow (CROW) team owns the refund platform and its mission is to provide internal Amazon clients with refunds eligibility, administer refunds creation, orchestrate refund execution for various business needs worldwide, and ensure accounting completeness. We are recruiting an exceptional Support Engineer with a strong passion for operational excellence.

Responsibilities

• Own & drive operational excellence initiatives in Refunds Space within the Ordering Services group
• Triage & resolve issues using dashboards & tools
• Drive root cause analysis of repeated issues
• Automate solutions for repeated issues
• Develop tools to aid operations and maintenance
• Update knowledge base with new issues for future reference
• Review processes and look for optimizations and improvements
• Identify process improvements to better manage operations

Basic qualifications

• Programming experience with at least one modern language such as Java, C++, or C#, including object-oriented design
• 3+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
• 3+ years of non-internship professional software development experience

Preferred qualifications

• Strong, object-oriented design and coding skills (C/C++ and/or Java) on a UNIX or Linux platform
• Experience with distributed, multi-tiered systems architectures, algorithms, and relational databases
• Experience with data warehouse technologies
• Ability to effectively articulate technical challenges and solutions
• Ability to deal with ambiguous/undefined problems and think abstractly
• Experience with system architecture/design
• Experience with distributed systems operating in a scalable/high-volume environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Location: ES, Community of Madrid, Madrid

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.