Experienced Customer Service Agent – Airport Ticket/Gate Operations

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Ticket/Gate Agent, you'll play a vital role in ensuring our customers have a seamless and enjoyable journey. We're seeking a highly motivated and customer-focused individual to join our team in Syracuse, New York.

About arenaflex

arenaflex is a leading provider of innovative solutions in the transportation industry. Our mission is to connect people and places, while fostering a culture of care, integrity, resilience, and servant leadership. We're proud to offer a dynamic and inclusive work environment that encourages growth, learning, and collaboration.

Key Responsibilities

As a Ticket/Gate Agent, you'll be the first point of contact for our customers, providing exceptional service and support throughout their journey. Your responsibilities will include:

• Greeting customers, guiding them to their destinations, and assisting with ticketing and baggage check-in processes
• Ensuring accurate travel documentation and making gate announcements as needed
• Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds
• Operating loading bridges and opening, closing, and securing aircraft doors
• Escorting unaccompanied minors and disabled passengers throughout the airport
• Working collaboratively with colleagues to ensure smooth airport operations

Scheduling and Work Environment

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is unique, with varying flight schedules. You'll work between 20 and 40 hours per week, depending on your seniority. Our airport is a fast-paced and dynamic environment, requiring flexibility and adaptability.

Benefits and Perks

At arenaflex, we believe in rewarding our employees with a comprehensive benefits package and a range of perks that support their well-being and career growth. Some of the benefits and perks you can expect include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Up to 2 weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• Up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
• Family care assistance, including fertility support, surrogacy, and adoption assistance
• Holistic Wellbeing programs, including employee assistance programs, financial coaching, and mental health resources
• Domestic and international space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships for community service and sustainability initiatives
• Business Resource Groups to promote inclusion and connection among employees
• Recognition rewards and awards through the Unstoppable Together platform
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks

What You Need to Succeed

To excel in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Proficiency in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Basic digital literacy
• Pass a physical ability test (PAT)
• Pass a Customer Service Assessment
• Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

Submit Your Application

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding new role. Apply To This Job

About arenaflex

arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job