Experienced Customer Service Adviser – Calls and Web Chat: Join arenaflex's Dynamic Team

At arenaflex, we're revolutionizing the way people interact with money. Our mission is to make money work for everyone, and we're looking for a talented Customer Service Adviser to join our team. As a key member of our Customer Operations team, you'll be the first point of contact for our customers, providing support and solutions to their queries, mostly through phone calls, with some in-app chat support. If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are eager to learn and grow, we'd love to hear from you.

About arenaflex

arenaflex is a forward-thinking company that's changing the face of banking. We're committed to making money work for everyone, and we're doing things differently. Our goal is to build a bank that's transparent, accessible, and user-friendly. We believe that everyone deserves a fair deal, and we're working tirelessly to make that a reality.

What You'll Be Working On

As a Customer Service Adviser, you'll be at the heart of arenaflex, working closely with our customers to resolve their queries and concerns. You'll be responsible for:

• Providing exceptional customer service through phone calls and in-app chat support
• Identifying and escalating potentially vulnerable customers and financial crime
• Collaborating with specialist teams to resolve complex issues
• Developing a deep understanding of our products and services to provide accurate and helpful information
• Working closely with our training team to develop your skills and knowledge
• Contributing to the growth and development of our Customer Operations team

You Should Apply If You:

* Are passionate about delivering exceptional customer experiences

• Have a strong work ethic and are eager to learn and grow
• Can navigate multiple technical systems, often at once
• Are keen to develop your skills and knowledge in a dynamic and supportive environment
• Are able to work well under pressure with high volumes of work, including calls
• Can work to targets and self-monitor your own performance, as well as with guidance from managers
• Are passionate about communicating effectively using different mediums
• Have the ability to context switch from various tasks throughout the working day
• Have customer service experience, preferably in a similar call-based/contact centre environment
• Are a UK resident over the age of 18, currently living in the UK with the right to work in the UK (an offer of employment is subject to satisfactory proof of this)

What's in It for You

* A competitive salary of £23,500 ( £25,750 if based in Greater London)

• A comprehensive benefits package, including a learning budget of £1,000 a year for books, training courses, and conferences
• Share options as part of your package
• A dynamic and supportive work environment
• Opportunities for career growth and development
• A chance to work on a wide range of projects and initiatives
• A flexible and open availability contract, with the opportunity to work from home

What Hours You'll Be Working

* You'll spend 5 days per week for your first three weeks in training (Monday-Friday) between 09:00-17:30

• You'll be working remotely on an 'open availability' contract basis, to make sure we're always here to help and allow 24/7 customer telephony support
• Your shift pattern will change on a weekly basis but will be on a repeating pattern i.e. Monday to Sunday 6am - 10pm, including bank holidays
• You'll work some other weekend days and get days off in the same working week
• All of our full-time COps are guaranteed 2 full weekends off per rotation

Equipment

* We'll provide you with a Macbook laptop on your first day

• You'll need to own your own smartphone, which will be needed each time you log into our customer support system

Our Interview Process

* Our interview process involves 2 main stages: application and a 1-hour interview via video call

• We just interview on Wednesdays
• Our average process takes around 3-4 weeks but can take longer depending on demand
• You'll have the chance to speak to our recruitment team at various points during your process

Equal Opportunity Statement

We're actively creating an equitable environment for every arenaflex team member to thrive. Diversity and inclusion are a priority for us, and we're making sure we have lots of support for all of our people to grow at arenaflex. We're an equal opportunity employer, and all applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply now and take the first step towards a rewarding career at arenaflex. Apply To This Job Apply for this job