Director, Global Contracts & Customer Service Management at arenaflex

Are you a seasoned professional with a passion for contract management and customer service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading innovator in the industry, where we're seeking a highly skilled Director, Global Contracts & Customer Service Management to join our team. As a Director, Global Contracts & Customer Service Management at arenaflex, you will be responsible for leading our global contract management and customer service teams, ensuring that our contracts are thoroughly reviewed, drafted, and negotiated to meet the needs of both our company and our customers. You will also oversee the development and implementation of robust contract management processes, procedures, and systems to ensure compliance with regulations and industry standards. In this role, you will have the opportunity to work with a talented team of professionals, leveraging your expertise in contract management and customer service to drive business growth and improve customer satisfaction. You will be responsible for negotiating and drafting contracts, managing contract terms, addressing contract disputes, and overseeing contract compliance. You will also lead and support our customer service team, setting goals, providing training, and ensuring high levels of customer satisfaction.

About arenaflex

arenaflex is a global leader in the industry, dedicated to delivering innovative solutions that meet the evolving needs of our customers. We are a dynamic, fast-paced organization that values creativity, collaboration, and continuous learning. Our team is passionate about making a difference in the lives of our customers and stakeholders, and we are committed to fostering a culture of excellence, integrity, and respect.

Key Responsibilities

* Negotiate and draft contracts, working with cross-functional stakeholders to ensure contract terms are fair and legally compliant

• Manage contracts, tracking contract terms, ensuring adherence to contract obligations, and handling contract renewals and terminations
• Address contract disputes, mediating disputes with customers and working to find mutually agreeable solutions
• Oversee contract compliance, ensuring adherence to commercial and government regulations
• Lead and support the customer service team, setting goals, providing training, and ensuring high levels of customer satisfaction
• Develop and implement customer service strategies, identifying areas for improvement and implementing changes to improve customer service

Essential Qualifications

* Bachelor's degree in Business Administration, Management, Finance, or a related field

• Master's degree in law, business administration, or a related field with emphasis on analytical, communication, and strategic thinking preferred
• Professional certification in contract management (e.g., CPCM, CCMP) and/or legal qualifications and/or program management (PMP) is a significant asset
• 10 years of experience in a customer-facing function, ideally contract management or customer service, ideally within the medical device industry
• 7 years of business, finance, and/or contracting experience required
• Minimum 6 years of experience in a leadership or supervisory role in a matrix, direct/indirect, and global settings required
• Proven track record of successful contract negotiations and/or customer service management within the matrix, international environment required
• Familiarity with industry-specific regulations and standards
• Advanced knowledge of contract/order management lifecycle software is preferred
• Exposure to process improvement methods (Lean/Lean Startup, Six Sigma) is advantageous

Preferred Qualifications

* Experience working in a remote environment

• Familiarity with arenaflex's products and services
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

Career Growth Opportunities and Learning Benefits

As a Director, Global Contracts & Customer Service Management at arenaflex, you will have the opportunity to grow and develop your skills and expertise in a dynamic and supportive environment. You will have access to a range of training and development programs, including:

• Regular training and development sessions to enhance your contract management and customer service skills
• Opportunities to participate in cross-functional projects and initiatives
• Access to arenaflex's knowledge management system, which provides a wealth of information and resources on contract management and customer service best practices
• Mentorship and coaching from experienced professionals in the field

Work Environment and Company Culture

arenaflex is a global organization with a diverse and dynamic team of professionals. We are committed to fostering a culture of excellence, integrity, and respect, and we value creativity, collaboration, and continuous learning. Our team is passionate about making a difference in the lives of our customers and stakeholders, and we are dedicated to delivering innovative solutions that meet their evolving needs.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Base salary range: $145,549.31-$196,690.94/Annual
• Incentives may also be provided as part of arenaflex's employee compensation
• A competitive suite of benefits, including a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, flexible time off, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits

How to Apply

If you are a motivated and experienced professional with a passion for contract management and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and respect, and we value diversity in all its forms.

Pay Transparency

The base pay actually offered to the successful candidate will take into account, without limitation, the candidate's location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of arenaflex's employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company's long-term incentive plan, with eligibility and target amount dependent on the role. Apply for this job