Experienced Customer Service Representative – Home Improvement and Repair

At arenaflex, we're dedicated to providing exceptional customer experiences and delivering top-notch home improvement and repair services across Maryland and Delaware. As a highly organized and motivated Customer Service Representative, you'll play a vital role in supporting our team and ensuring our customers receive the best possible service. If you're a sales professional with a passion for customer satisfaction and a knack for building trust, we want to hear from you!

About arenaflex

arenaflex is a national leader in home improvement and repair, operating as a locally owned and managed franchise serving four territories across Maryland and Delaware. Our team is committed to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be the face of arenaflex, working closely with customers to understand their needs and provide personalized solutions.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Answering inbound calls and placing outbound follow-ups to ensure timely and efficient communication with customers
• Monitoring and responding to multiple lead channels, including phone, text, email, and 3rd party vendor platforms (such as Angi or Thumbtack)
• Educating customers on our services, pricing, and process to ensure a seamless experience
• Booking jobs efficiently and assigning the right craftsmen to meet customer needs
• Managing scheduling via ServiceTitan to ensure accurate and timely scheduling
• Supporting field teams with logistics and material coordination to ensure a smooth workflow
• Using internal tools and estimating resources to assess how much time to book for a project based on the customer's needs and project scope

What We're Looking For

We're seeking a highly organized and motivated Customer Service Representative with:

• 2+ years of recent ServiceTitan experience – required
• Proven background in customer service, with a focus on sales and service-based booking
• Ability to convert leads to scheduled jobs on a single call, building trust and guiding customers efficiently through our process
• Exceptional reliability and consistent availability during work hours, with the ability to multitask and handle stress effectively
• High comfort level with dispatch software and cloud tools, including ServiceTitan
• Valid driver's license and reliable transportation (if needed)
• Familiarity with Maryland and Delaware communities and geography is a plus, as it helps with scheduling, quoting, and crafting a more personalized experience for our customers

Remote Work Eligibility

This position can be remote, provided the applicant has:

• A quiet, dedicated home workspace that is free from interruptions during work hours
• Reliable high-speed internet and consistent power supply
• Their own computer and necessary equipment
• The ability to consistently and reliably work our business hours: Monday–Friday, 8:00 AM to 12:30 PM Eastern Time

Pay and Benefits

* Starting wage: $15–$20 per hour, depending on experience

• Benefits include 401(k), paid time off, and opportunities for advancement
• We offer a competitive compensation package and a supportive work environment that encourages growth and development

Why Join arenaflex?

At arenaflex, we're committed to providing exceptional customer experiences and delivering top-notch home improvement and repair services. As a Customer Service Representative, you'll have the opportunity to:

• Work with a dynamic and supportive team that's passionate about customer satisfaction
• Develop your skills and expertise in customer service, sales, and service-based booking
• Enjoy a competitive compensation package and benefits that support your well-being and growth
• Contribute to a company that's dedicated to making a positive impact in our communities

How to Apply

If you're a motivated and organized customer service professional with a passion for sales and a knack for building trust, we want to hear from you! Apply now to join our team and become a part of arenaflex's mission to deliver exceptional customer experiences and top-notch home improvement and repair services. Apply for the job now! Apply for this job Apply for this job